Stonevegas.com delayed withdrawals and withdrawal trap

E

Eb19

New member
I've won thousands of dollars on Stonevegas, but they've delayed my withdrawals for over 7 business days. They haven't asked for any verification, and speaking with their support people hasn't led to any meaningful change. 

 
Dear Eb19,

Thank you for reaching out to us! We are glad to inform you that your withdrawals will be processed in the nearest time possible and you will receive an email confirmation for it. Your patience is highly appreciated.

Kind Regards,
Stonevegas Casino Team

 
Hi, thanks for getting back to me, but it has now been an additional 2 business days with no change...

 
Dear Eb19, 

We would like to inform you that we are looking into your request. We would kindly request that you remain patient as we endeavour to complete the withdrawals as soon as possible. Thank you in advance.

Kind Regards,
Stonevegas Casino Team

 
Still no changes. By far the slowest withdrawal and worst customer support I've ever encountered. This casino is a scam. 

 
Dear Eb19,

We are happy to confirm that your withdrawals have been processed, and the money has been sent from our side. The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards. If you have any questions, we’ll be happy to assist you.

Kind Regards,
Stonevegas Casino Team

 
To their credit, I have received most of my pending withdrawals after a couple weeks of delays, but the timeline of the delays was still absurd. 

 
Hey @Eb19, happy to hear you got the money. Also:

Effective September 1, StoneVegas will be removed from our website. As part of our onboarding, we ask all partners to collaborate with us to resolve any player concerns raised by our community. Despite several weeks of engagement, the outstanding cases remain unresolved or very slowly resolved and below the standard we set for listings. For that reason, we’re discontinuing the listing.

 
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