Hyper Casino verification process?

[Illbeoveryou]

Helping out a friend -

He played at Hypercasino.com and won about €120 and withdraw the money. He then got an email saying he needs to send in KYC documents before the widraw could be made, which he did.

He’s account got verified and the money was paid out.

The day after he won again and withdraw the money. After 24 hours the money was still pending so he contacted the live support and they said that they need to verify his document again and the money will be paid out latest tomorrow morning. 

He got very sad. He’s old and asked me if this is normal. Again, the KYC documents where verified the day before.

Is this normal? 

 

[damnyouwagering]

Never used this site, but had a look at some of the reviews and people have had same thing happen.

Hope all goes well

 

[gypsycream26]

You should get paid out but why these Casino's stall i have no idea  , should be a thread put up in here to name and shame them  ,  happy to take your cash but not so happy to pay out it seems   

 

[CGDL]

You'll find answers to this here: https://casinogrounds.com/blog/know-your-customer-gambling/ 

 

[Illbeoveryou]

Hey,

The money was paid out to him.

Last explanation they said: AI had approved his KYC documents the first day but a human was needed to verify the documents for the second day/payout. 

Their is always a first.. 

How come some casinos takes 1-2 days to widraw, but some do it within minutes? 

 

[Illbeoveryou]

You'll find answers to this here: https://casinogrounds.com/blog/know-your-customer-gambling/ 

What do you mean?

 

[CGDL]

What do you mean?

I meant that the article goes into detail why KYC is carried out. Specifically what triggers it, and the different components of KYC. Theres CIP, CDD, and CM. 

Then there's:

Why do you have to go through KYC multiple times with the same company?


Sometimes, you'll have to do the KYC with the same company multiple times. Why is that?

• Changes in gambling behavior, such as bet sizes and time played.
  
• Frequency or size of transactions.
  
• Changes to personal details on the account.
  
• Changes to payment details on the account.
  
• A company merger & acquisition where the new owner must verify the entire portfolio of customer accounts.
  

 

[Veredasko]

Hey there, it's not uncommon for online casinos to require to Know Your Customer (KYC) verification before processing withdrawals.