[UNRESOLVED] Stonevegas.com

Rhysttt said:
I'm over sending you emails and screenshots and explaining myself. Safe to say I am never going to use your platform again and make this be known to anyone reading this.

You are theives 

You don't respond to emails or send automated AI responses.

Just close my account and be gone with. Don't use this casino anyone.
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Dear Rhysttt,

Thank you for your response!

We have conducted an internal investigation based on the payment confirmation you provided. As a result of this investigation, we can confirm that the transaction was successful and the funds have been credited to your gaming balance.

If you notice there are any other payments that have not been credited to your balance and have not been refunded to your payment method, we kindly ask you to provide the corresponding confirmation for those transactions. Please note that our technical support team has also sent you a request to provide such documentation.

We would like to emphasize that we are fully prepared to look into the matter and conduct any necessary investigations. However, we do require a screenshot confirming that the payment was processed.

If you have any further questions, our support team will be happy to assist you 24/7 via Live Chat or by email at support@stonevegas.com.

Best regards,
Stonevegas Casino

 
Stonevegas Casino said:
Dear Rhysttt,

Thank you for your response!

We have conducted an internal investigation based on the payment confirmation you provided. As a result of this investigation, we can confirm that the transaction was successful and the funds have been credited to your gaming balance.

If you notice there are any other payments that have not been credited to your balance and have not been refunded to your payment method, we kindly ask you to provide the corresponding confirmation for those transactions. Please note that our technical support team has also sent you a request to provide such documentation.

We would like to emphasize that we are fully prepared to look into the matter and conduct any necessary investigations. However, we do require a screenshot confirming that the payment was processed.

If you have any further questions, our support team will be happy to assist you 24/7 via Live Chat or by email at support@stonevegas.com.

Best regards,
Stonevegas Casino
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I hope you dont forget about compensation for this huge inconvencience YOU casued

 
Damn, that's sick, thanks for writing your experience with this casino and save others from playing there!

And it's sad to see that the CG team is not too quick to respond either actually🐢

 
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The1 said:
Damn, that's sick, thanks for writing your experience with this casino and save others from playing there!

And it's sad to see that the CG team is not too quick to respond either actually🐢
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Elaborate? We try our best to help everyone, if we get no feedback/updates from casinos then there's nothing for us to write about but wait. You'd be surprised the delays in response we get sometimes.

 
Skylined87 said:
Elaborate? We try our best to help everyone, if we get no feedback/updates from casinos then there's nothing for us to write about but wait. You'd be surprised the delays in response we get sometimes.
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That "you" were slow to give any response to the TS, I get that this is a revenue for Casino grounds, at the same time it's the players that are the revenue.
Just read the thread and wrote what I saw, you don't really have to get a response from the casino to take "actions" or update the player that the casino have not reached out, all that play out for me, if the casino is slow in their communication to their affiliate and player, I do my part as a casino guy to not play there at all either, all depends on how you guys view everything, everyone have different opinions that's just it. I'm not the one to tell anyone to run their business or do their work, but I can say that I think all you guys at CG are doing a great work. Just browsed the forum, and thought it was a bit of a sticky situation for the player and felt bad for him. And I am also aware that this is not a huge issue and not a lot of money involved and these type of "cases" often sorts out themselves, but if you are not an experienced casino player you might not know that, and that kind of information could've perhaps helped him. 
I'll hope this suit you as an elaborating of what I observed, nothing more, nothing less.
Wish you a good Monday @Skylined87

 
Skylined87 said:
Elaborate? We try our best to help everyone, if we get no feedback/updates from casinos then there's nothing for us to write about but wait. You'd be surprised the delays in response we get sometimes.
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You try your best? Your like the casino. Deposit is quick and fast but withdrawal gets stalled and so on from the casinos YOU (CG) advertise.

the casinos you advertise are low standard ones, they pay you but when we get fcked you say you try your best😂

 
Effective September 1, StoneVegas will be removed from our website. As part of our onboarding, we ask all partners to collaborate with us to resolve any player concerns raised by our community. Despite several weeks of engagement, the outstanding cases remain unresolved or very slowly resolved and below the standard we set for listings. For that reason, we’re discontinuing the listing.

 
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