[RESOLVED] Deposit to 21.com stuck/not processed.

K

Kosmankasa

New member
Hi everyone,

I’m reaching out to ask for some advice regarding a payment issue I’m currently facing.

On 12 August, I made a deposit of 1,379.26 NOK to 21.com. The payment was processed through their payment partner a55.tech, and I used my Revolut Visa card.

  • Revolut shows the transaction as completed (status “fullført”), and funds were sent to a55.tech.
  • I contacted 21.com support, but they replied that the funds never reached them and advised me to contact my bank.
  • I then contacted Revolut, and they clearly confirmed that the payment was successful on their side and funds were transferred to a55.tech (the payment processor for 21.com).

So right now, I am stuck between 21.com saying they didn’t receive the money, and Revolut confirming that they did send it to 21.com’s payment partner.

I know I could start a chargeback process with Revolut, but in my opinion this is not Revolut’s mistake – it looks like a miscommunication or internal issue between 21.com and a55.tech.

My questions for you guys:

  1. Has anyone here experienced something similar with 21.com or a55.tech?
  2. Do you think 21.com has the responsibility to contact their payment partner and track the fund?

Any advice or shared experience would be greatly appreciated!

Thanks in advance 🙏

 
Last edited by a moderator:
Kosmankasa said:
Hi everyone,

I’m reaching out to ask for some advice regarding a payment issue I’m currently facing.

On 12 August, I made a deposit of 1,379.26 NOK to 21.com. The payment was processed through their payment partner a55.tech, and I used my Revolut Visa card.

  • Revolut shows the transaction as completed (status “fullført”), and funds were sent to a55.tech.
  • I contacted 21.com support, but they replied that the funds never reached them and advised me to contact my bank.
  • I then contacted Revolut, and they clearly confirmed that the payment was successful on their side and funds were transferred to a55.tech (the payment processor for 21.com).

So right now, I am stuck between 21.com saying they didn’t receive the money, and Revolut confirming that they did send it to 21.com’s payment partner.

I know I could start a chargeback process with Revolut, but in my opinion this is not Revolut’s mistake – it looks like a miscommunication or internal issue between 21.com and a55.tech.

My questions for you guys:

  1. Has anyone here experienced something similar with 21.com or a55.tech?
  2. Do you think 21.com has the responsibility to contact their payment partner and track the fund?

Any advice or shared experience would be greatly appreciated!

Thanks in advance 🙏
Click to expand...
Send the case to FBI,they will solve this quick!

 
Hi. 

Thank you for reaching out to us. 

Having worked in support myself years ago (not with 21), I can confirm that this happens from time to time, with all brands. It's not Revolut's fauly, and it's not 21.com's fault - but the payment processor. From what I can tell, the transaction is simply "stuck". It will eventually return to your account, if 21.com doesn't claim the amount - or reject it. Problem is, we don't know the timeframe of the Payment processor to give an estimate as to WHEN that will happen. 

The result is this, you're stuck in limbo. It's a sucky situation to be in.

That being said, I've reached out to our contact, and forwarded the link to this thread. They responded, and let me know it's being forwarded to the correct department. 

PS: I strongly recommend contacting their support team again, insisting that they escalate the matter to 2nd line, and consequently their finance department. 

PPS: Reserve initiating a chargeback process as a last resort. Do mention that you will be forced to consider doing so if support isn't willing to help you any further. Again, I have to stress that this is a last resort, because if it fails (even though you clearly have the documentation to back up it up), you might be barred from Revolut. 

 
You must log in or register to reply here.
Back
Top