Palm Slots has no responsibility

Rhysttt

Rhysttt

Active member
,Hi team

Can someone help. Everytime I approach palms slot to exclude my account they ignore me. They also have no restrictions to add for responsible gambling and since they ignored me I have lost $4000. So my lawyer is suing them.

Cheer's 

 
@Skylined87 can someone please help and contact them on my behalf. They are still are ignoring me. They have no host responsibility tools at all and do not take this seriously. Casino Grounds needs to remove any affiliation with them.

Cheers

 
Hello,

Upon reviewing the account and Player request we have more information to share. In order to make sure that closures are handled in a proper manner by our trained team, we have specific addresses which Players have to contact in order to get further assistance. 
In this case the Player initially contacted our main support address which handles service-related issues, and he was navigated to the proper channel through which he should submit his request. 
As this is all mentioned in our T&Cs to which the Player agreed upon registration, so once he contacted us via the proper e-mail with his formatted request, it was handled within the designated timeframe for such requests. 
We confirm that the account is currently excluded indefinitely, as per the Player’s request. In conclusion, all actions which were taken by our team, were according to the T&Cs and established procedure. 

Kind Regards,
PalmSlots Casino

 
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