Justspin - Help thread

Customer service told me that my withdrawal could take up to 72 hours.

For a guy used to Coolbets 5 min approvals, I dont see the logic.

Can you please help, again?

 
Hi there @ragge999,

Apologies for the caused inconveniences and thank for raising this here at Casino Grounds. 

I have sent you a PM in order to confirm some details before requesting our Payments and Fraud department to take a look at it. 

Kind Regards, 

Bob

 
hello alex,

I've been trying to get my money paid out for 2 weeks now. my account was verified. but now they ask for bank statements, payslips, annual figures from my company. I sent everything, even though I thought this went far. to give the annual figures of my company. but you got everything from me. and now I have no response. I get the feeling that you guys don't want to cash out and are slowing everything down.

 
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Dikked said:
hello alex,

I've been trying to get my money paid out for 2 weeks now. my account was verified. but now they ask for bank statements, payslips, annual figures from my company. I sent everything, even though I thought this went far. to give the annual figures of my company. but you got everything from me. and now I have no response. I get the feeling that you guys don't want to cash out and are slowing everything down.
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today on the chat was told that my documents have finally been approved. only now I have to wait for my payment to be approved. and then they are going to pay 5000 euros a day.

I want to pay out 110000, so that will wait another 22 days.

I asked them to transfer more the first time, because I've been busy for 2 weeks to get the payout. but that is not possible ..

be warned before you play in this casino.

I would advise you to look further.

with Slotsmillion and Luckydays I have a great experience.

 
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Hello @Dikked, 

Thank you for posting in Justspin's help thread here at the Casino Grounds Community. 

First of all, we'd like to congratulate you on your winnings at Justspin.com and we're sorry to hear about the inconveniences you have experienced throughout the whole process. 

I'd like to raise this case with our Payments and Fraud Department and see what can be done. In order to do so, I will send you a PM requesting your personal details registered at Justspin. I kindly ask you to take a look at your Inbox and confirm the needed details. 

Please let me know if anything else should be taken care of. 

Thank you for playing at Justspin.com and for your collaboration this time. 

Best Regards, 

Bob 
 

 
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update :

my account was approved according to the custom service chat. and waiting for them to approve my payouts.

only now they have a new question about my account. and still no payout has been approved.

it seems they are doing everything they can to delay the payout

to be continued

 
Lol why would you play on a casino who ask for a withdraw fee, huge red flagg. Hopefully they will go bankrupt. Dikked, maybe send you'r bank pin too? Casino's who ask for so many details can f.. Off 

 
Username: chrisgaha

Hey.

I got an email today after having some withdrawals pending on my justspin account. I got asked to send in and to verify my bank card and skrill account which is strange since I have done multiple deposits, and withdrawal, and my account is already verified as you can see on the picture below. And as you may remember you helped me with withdrawal months ago because it took so much time before i got the money. Anyway i did send the photos to the email they asked to have it on support@21.com as i could not upload it to my profile because my account is already verified.

Can you please take a look at it and speed up the process so i dont need to wait for such a long time again? Thanks.

@Bob_Justspin I also sent you a PM

@Alex_Justspin

Mail.jpg

Justspin.jpg

 
Hi @christablet

Thanks for contacting us through the Casinogrounds forum, and congrats on your big win!!

I have raised your case with payments so they can have a look at your withdrawals. I am also investigating why you received a mail to send in documents when your account was already verified. This sounds wrong, so thank you for bringing it up with us!

Will get back to you via PM once I have more information.

Have a great day :)

Kind regards,
Bob

 
Im from UK and glad I cant play at this casino ...I will NEVER send bank statements or details to total strangers mate .

 
Username : Mallerd

Can withdrawal be processed, normally it always takes very long at Justspin to process withdrawals.

 
mallerdt said:
Username : Mallerd

Can withdrawal be processed, normally it always takes very long at Justspin to process withdrawals.
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Hi @mallerdt, 

Thank you for reaching us through Justspin's help thread here at Casino Grounds. 

Upon checking our system, I see that the withdrawal request has been cancelled from your end. I kindly ask you to reach me on a PM once you have requested it again and we wil request our Payments and Fraud to take a look at it with priority. 

Best Regards and wish you a great Friday!

Bob

 
I've been verified for months on Justspin, never had trouble depositing and withdrawing. Last time I won alot of money I was stupid and lost it because withdrawal took longer than a day to process. Today I won 500 euro and when I tried to withdrawal they tell me you need to upload back of your drivers license for verification. I have been verified for a long time, why do I need to upload it again all of a sudden now when I try to withdraw money? They just trying to make me go play and lose the money again which is a very scummy thing to do in my opinion. I'm sure it will take ages now before they verify my account again and process my withdrawal. This will probably be the last time I have played on Justspin, things like this make me stay away from certain casinos. It's unfortunate, because I like Justspin alot.

 
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mallerdt said:
I've been verified for months on Justspin, never had trouble depositing and withdrawing. Last time I won alot of money I was stupid and lost it because withdrawal took longer than a day to process. Today I won 500 euro and when I tried to withdrawal they tell me you need to upload back of your drivers license for verification. I have been verified for a long time, why do I need to upload it again all of a sudden now when I try to withdraw money? They just trying to make me go play and lose the money again which is a very scummy thing to do in my opinion. I'm sure it will take ages now before they verify my account again and process my withdrawal. This will probably be the last time I have played on Justspin, things like this make me stay away from certain casinos. It's unfortunate, because I like Justspin alot.
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Hi there @mallerdt, 

Upon raising your case to our Payments and Fraud manager, I have been informed that our Payments and Fraud department have implemented new routines regarding the verification of the accounts, in order to improve our security standards. In some cases, accounts that were verified in the past might be required to send further documentation in order to keep all the information up to date. 

We would like to apologise for the caused inconveniences regarding the latest withdrawal you have requested and regarding the verification process. I remain at your disposal through our conversation in PM; once you have uploaded the required document, please let me know and I will ask our Payments and Fraud department to handle your withdrawal with priority. 

Thank you for your collaboration and Best Regards, 

Bob

 
Hello Alex, I now have a payout, I was told in the chat that it will take 72 hours.
I think that's a long time for a withdrawal to Skrill, which also costs € 3, can't you speed it up?

Thank you in advance

 
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