Justspin - Help thread

Justspin is really a bad casino to my experience. 

When my first withdrawal, they had ask all required banking documents inclusive bank details and all personal details.

Been withdrawing for so many times and suddenly today they send in a email requesting again for more bank details and personal details.

I really dont understand the procedure here. How many verification needed in this Casino.

 
joshybuoy said:
Worst online verification and witdrawal process known to Man. Betpoint Casinos
Click to expand...


OneMoreBet said:
It's not really on a high level yet isn't it?
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Summerz said:
Justspin is really a bad casino to my experience. 

When my first withdrawal, they had ask all required banking documents inclusive bank details and all personal details.

Been withdrawing for so many times and suddenly today they send in a email requesting again for more bank details and personal details.

I really dont understand the procedure here. How many verification needed in this Casino.
Click to expand...
Hello @joshybuoy , @OneMoreBet, @Summerz.

Thank you all for bringing your feedback regarding Justspin thourhg this help thread in Casino Grounds.

We would like to apologise for all the experienced inconveniences regarding the verification process and the waiting times related to such procedures.

We are doing our best to expand our teams in order to relieve the queues and the waiting times. Due to the current situation worldwide, we are facing some extra difficulties in the process of acquiring new resources. The aforementioned should not be affecting our players experience in Justspin and we want to transmit our sincerest apologies for all the inconveniences that have been experienced and reported. 

Please do not hesitate in reaching me through a PM! I kindly ask you to let me know the registered e-mail address in Justspin through a PM so we can take a look at each case sepparately and inform you about any concerns you might have. 

Thank you all for the patience and for bringing up the feedback. 

Kind Regards, 

Bob

 
Hi alex

can you give me your opinion on the process of withdrawing money from just spin.

I have two payments pending, one from May 10 and one from May 14.
just spin sent me an email asking for more documents that I should upload via a link.This is May 12th.
This link did not work so xxx on chat said I should send them by mail. I did this on May 12 without receiving any feedback.

Am in touch again with xxx on chat yesterday May 14 to check if everything is okay.
excerpt from chat "this has been translated with google translate and the name of chat host is set to xxx.
-----------------------
(11:59:32 AM) Mikael: But then the withdrawal should have been going now, can't you see if everything is approved then?
(12:00:54 PM) xxx: It says the process is underway, so just wait a bit
(12:01:48 PM) Mikael: The process of approving all the documents you are aiming for? How long will this take?
(12:02:03 PM) xxx: No, mean the payouts
(12:02:35 PM) Mikael: Yeah ok so then all the documents are approved anyway so then there is some waiting so the withdrawals are on the way
(12:03:02 PM) xxx: Looks like this
------------------------

This answer is a bit diffuse as I do not get a clear answer,
must be able to say if everything is fine with documents and payment so that we can get it in order if there is a problem.

Is it so difficult to give a specific answer to their customers?

If I had only received confirmation after submitting the extra documents that everything was fine then I would have been satisfied,
I would not have had to contact the chat again nor expressed my complaint here. Win win for everyone.

I see there are similar issues that others have had problems, do I just have to wait another week or two?

What do you think alex?

 
Alex_Justspin said:
Hi @ragge999

Thank you for your question.

Accounts are normally verified within 0-72h after documents are sent in, and it is normally faster when you have a pending withdrawal.

I wish you a good day!

Kind regards,
Alex
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Dear Alex, 

Good day to you,

I hope what you said here and what is going on in JS should match. 

I received email on 14th May for my 2nd verification after i been quite some time in JS. I revert the documents within 30mins. 

Tomorrow is the 3rd day(72hrs). Lets see if its really 0-72hrs. 

The first verification with Bob helping it is done and i really appreciate it.

I been waiting my withdrawal the whole week due to this 2nd verification issue.

I really suggest to JS that please request verification to be done before hand rather than during withdrawal. The frustration of waiting like this is not some pleaseant experience with the casino although JS could say its by law those documents are needed. But there is a better way to make all this more comfortable. 

 
Summerz said:
Dear Alex, 

Good day to you,

I hope what you said here and what is going on in JS should match. 

I received email on 14th May for my 2nd verification after i been quite some time in JS. I revert the documents within 30mins. 

Tomorrow is the 3rd day(72hrs). Lets see if its really 0-72hrs. 

The first verification with Bob helping it is done and i really appreciate it.

I been waiting my withdrawal the whole week due to this 2nd verification issue.

I really suggest to JS that please request verification to be done before hand rather than during withdrawal. The frustration of waiting like this is not some pleaseant experience with the casino although JS could say its by law those documents are needed. But there is a better way to make all this more comfortable. 
Click to expand...
To further update on my case here,

Today i receive email saying my withdrawal is approved. I expecting in coming 1-2 days to received the funds in my account as it used to be.

I still havent receive the email for my verification approval though. But as long as withdrawal can be processed i guess everything is fine.

Cheers to @Bob_Justspin that been helping all the time when anything stuck in JS. Thank You.

 
Hello @Summerz and @mikkelrev79,

Thank you for reaching us through this help thread in Casino Grounds. 

Regarding both cases, I have received confirmation from our Payments and Fraud Department that we have received the needed documentation and that the verification process has been completed. 

@mikkelrev79, please reach me through a PM if you need any further information regarding your case. I got confirmation now that one of your withdrawals should now be on its way to you. 

@Summerz , I got confirmation of the verification being now completed, you should also be expecting the funds to reach you soon. 

Thank you all for bringing your feedback through the Casino Grounds community, and also for the patience and collaboration this time. 

Please do not hesitate to reach me on a PM if any help is needed regarding any matter. 

Best Regards and wish you all a great week ahead!

Bob 

 
Hi again. Today I won 12.000€ on just spin, I'm so happy. 

But I hope the withdrawals don't take so long :) 

Can you speed up the process? 

In last time I only played on justspin and now this big win :) 

Username is dl6786

 
Hi there @dl6786, 

First of all, congratulations on your winnings! We are glad to read you are happy! 

I have let our Payments and Fraud department know about your request so they will handle it as soon as they can. 

Let me know if there is anything else that can be done from our end. 

Congratulations again on your winnings and wish you a great evening! 

Kind Regards, 

Bob 

 
Thank you so much. 

I already get the first 5000€ on my bank account . That was really fast. 

Justspin is now my favorite casino :)

 
Hi again @dl6786, 

Glad to read that you have already received the funds! 

Since our daily limit is set at 5000 EUR for withdrawals, the following one of 2000 EUR will be handled tomorrow. 

Let me know if there is anything else we can assist you with! 

Kind Regards, 

Bob

 
I won 5k on Justspin, last time I tried to withdraw it took extremely long and I ended up losing some of my money because I'm an idiot. Is there any way this withdrawal can be sped up? My username on justspin is Mallerd

 
Hi there @mallerdt,

Thank you for posting on Justspin's help thread in the Casino Grounds community. 

I have asked our payments and fraud team to take a look at your transaction in order to be handled as soon as they can.

Besides, I kindly recommend you to take a look at our responsible gaming tools, as it will allow you to set up a limitiation that suits your needs (wagering, losses or deposits can be chosen). You can find it from the link below: 

https://www.justspin.com/en/setlimits

Let me know if I can assist you any further! 

Congratulations on your winnings and Best Regards, 

Bob

 
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