Ikr, on last competition at JustSpin I won 50€ from the random raffle and wanted to withdraw it, losing it on slots is just too boring. Then I saw it was 1x wager, did 20 cent bets to do the wager, in the end I had 23€ left I couldn’t even withdraw so I ripped everything in the end. From quite happy about winning a giveaway to tilted as fuck, haha.
Justspin - Help thread
- Thread starter Alex_Justspin
- Start date
Liverbird79
New member
Just want to give some positive feedback on withdraw time from JustSpin, got a e-mail at 11:32 today that my withdrawal has now been approved and the funds are on the way to my account. Just check my Norwegian bank account and the money have already arrived.
Thats what we call superfast transaction. So i withdraw money yesterday and have it on my norwegian bank account next day, Great!!!
Thanks to JustSpin and keep up the good work?
Thats what we call superfast transaction. So i withdraw money yesterday and have it on my norwegian bank account next day, Great!!!
Thanks to JustSpin and keep up the good work?
copyyzz
New member
@Alex_Justspin
I just deposited and claimed 100% bonus and went to play joker free spins, after they were done i was still clicking "spin" and mate by accident bet on 5e while being on bonus and somehow won 150e....
Is there any way that my wins wont be voided if i of course finish the wagering because after the free spins were done the game automatically set 5e bet and i didn't see..
I just deposited and claimed 100% bonus and went to play joker free spins, after they were done i was still clicking "spin" and mate by accident bet on 5e while being on bonus and somehow won 150e....
Is there any way that my wins wont be voided if i of course finish the wagering because after the free spins were done the game automatically set 5e bet and i didn't see..
Alex_Justspin
Casino Rep
Hi @copyyzz
Your withdrawal has been approved, we do not void winnings just because we can, we do it when it is clear bonus abuse.
I have also raised this with the support management, so all agents should know that the max bet is €5 and not €3 for Casinogrounds players.
Hi @geggs1
I found your user and searched for all communication between your registered email and customer support, but I found nothing. Can you please let me know in a PM which email you have used to contact our support so I can investigate in what has happened?
Kind regards,
Alex
I found your user and searched for all communication between your registered email and customer support, but I found nothing. Can you please let me know in a PM which email you have used to contact our support so I can investigate in what has happened?
Kind regards,
Alex
I’ve been waiting to get verified for ages. Uploaded docs through the verification process under MyAccount. Good job I only deposited a small amount. Thank god I didn’t win big. Can’t imagine how long it would take to get paid out. You guys are clearly way over your head. I’d advice people to stay well clear of JustSpin Casino. Life will be better that way. Peace
Alex_Justspin
Casino Rep
Hi @geggs1I’ve been waiting to get verified for ages. Uploaded docs through the verification process under MyAccount. Good job I only deposited a small amount. Thank god I didn’t win big. Can’t imagine how long it would take to get paid out. You guys are clearly way over your head. I’d advice people to stay well clear of JustSpin Casino. Life will be better that way. Peace
You have not sent your user name to me in a PM yet, so I have not had the possibility to look at your case.
When you request a withdrawal, our payments department request KYC documents and your account and withdrawal are approved in 0-72 hours. If you do not request a withdrawal and just upload your docs, it will take longer time for your documents to be approved since we have not requested them.
Kind regards,
Alex
Liverbird79
New member
I got a sms offer from justspin today, 200 freespins if i deposit. Let it have a shot and find out when i open the game the freespins was on 0.1NOK pr spin. 10 ØRE, omg, seriously is that some kind of joke, in euro that is 0.010 pr spin.
Is it even legal to have offer like that?
Is it even legal to have offer like that?
Alex_Justspin
Casino Rep
Hi @Liverbird79
Thank you for contacting me.
I am sorry that you feel this way. Obviously we don't want to upset our customers. We always try to mix the games up in our offers, where some games have a lower Free Spin value and other games have a higher Free Spin value. I will bring this up with our CRM team to see if we can optimize it further.
Feel free to PM me if you have any more questions or concerns.
Kind regards,
Alex
It's just a mistake. The same thing happened to me once, but the bug was fixed by Justspin without mentioning it to them-
What I don't understand is why so many complaints, Justspin does the job like all other casinos. I haven't had any problems.
Just to mention, when it comes to withdrawals it takes less than 24 hours via bank, same with electronic wallets. So I'm happy with Justspin.
Just keep up the good work Justspin @Alex_Justspin
Last edited by a moderator:
Alex_Justspin
Casino Rep
Thank you for the kind words @Cosman
Hi @Pertuzzzz
We have had some issues with Trustly withdrawals yes, this is being looked into and investigated with highest priority and should be fixed shortly. I apologize for any inconvenience, and thank you for your patience.
Kind regards,
Alex
christablet
New member
Just started playing there yesterday. First off all its a clean looking site. But i did have problem today when i played lightning roulette. 2 of my winning bets (30kr x30 win - 900kr) for the total of 1800kr disappeared from my bankroll after my next bet. Nia: Thank you for waiting.Nia: You are right, you were not paid out indeed for two rounds at 10:23:12 UTC and 0:24:55 UTC This is the case number : SD-774249.
Still missing 1800kr. The issue was on the casino site i was using i was told by Nia from lightning roulette support.
Also added my documentation and tried a withdrawal with my skrill account. Is there any issues with that today too?
Thanks for clarifying. My username; chrisgaha
Alex_Justspin
Casino Rep
Hi @christablet
Thanks for your feedback.
The open game rounds have been brought up with the game provider and as soon as they get back to us we will get back to you.
Your withdrawal was approved earlier today, and your account is fully verified.
Have a great weekend!
Kind regards,
Alex
christablet
New member
Yes the withdrawal went very fast, thats good. I see there is still open game rounds on the roulette, i guess i will wait until thats good again. Thank you, you too.
christablet
New member
@Alex_Justspin Hey, its me again 
Its been a week now and still 2100kr missing(lightning roulette) . Can you take a look at my case, thanks. Username chrisgaha
Its been a week now and still 2100kr missing(lightning roulette) . Can you take a look at my case, thanks. Username chrisgaha
Alex_Justspin
Casino Rep
Hi there @christablet@Alex_Justspin Hey, its me again
I have contacted our casino manager and he is on the case. As soon as the game rounds have been confirmed by the game provider, I will update you here. I apologize for the inconvenience, it is never fun with missing winnings. Hopefully it will be sorted soon.
Kind regards,
Alex
Alex_Justspin
Casino Rep
Hi again @christablet,@Alex_Justspin Hey, its me again
The missing game rounds are now confirmed and 2100 NOK is in your player account.
Have a good day, and good luck in the casino!
Kind regards,
Alex
