Justspin - Help thread
- Thread starter Alex_Justspin
- Start date
Alex_Justspin
Casino Rep
Hi @mosmagicmosmagic said:
Thank you for contacting me.
The deposit fee of $1.99 / €1.99 / 19 NOK is related to operating costs and it is active for everyone. We will look into if we will adjust this moving forward, but for now it is there for all markets and payment providers.
Kind regards,
Alex
spiker1977
New member
Why don't any of your Play'n Go have RTP stated in there help file?
What is the RTP on Play'n Go games?
@Alex_Justspin
What is the RTP on Play'n Go games?
@Alex_Justspin
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Xxxxwildingxxxx
New member
if the max bet is 5 € code the game to close if betted over or code the bet anything over 5 to not count. The only reason for a max bet to count as term break is to void the winnings. If max bet on wagger causes terms break becuase they can wagger in an unfair way! Then why don't you just state and code any bet over 5 max bet on wagger doesn't count towards wagering , is it unfair to say the only reason casinos don't do this is to void winnings otherwise why not
Alex_Justspin
Casino Rep
Hi @spiker1977
Thank you for contacting me.
We're using the highest RTP version of all Play'N GO games. Help file is provided from their end so it's unfortunately out of our hands.
We also provide the highest RTP versions of all other slots on Justspin.
Kind regards,
Alex
Hi again @Xxxxwildingxxxx
Our max bet when wagering a bonus is €3 / 30 NOK and this is a safety rule to prevent bonus abusing. It is not always enforced with customers that have a fair gameplay since it is not a rule to ruin the fun, but rather to protect ourselves from scammers.
Kind regards,
Alex
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Xxxxwildingxxxx
New member
My point is on some casino! a simple bet over the max is not abuse like you said! So I used the word timing some casino use terms in the perfect time to say that you broke terms, example broke terms from doing bet over the max, but how much effort is it to put Code or what ever it's call to not allow the bet to go through. or to allow the bet but for it not to count. And the fairest way of all Is to calculate all the bets that went over max bet and add the amount back to waggwr. Can I ask why don't you do an auto block then I can understand why other casino don't do it. Or put a block on the bet for wagger but allow the bet. if it's a safe guard rule for all casinos how do casino allow a void winnings when only sometimes bet is over max bet like a couple of time if it's for abuse that should be in terms to prevent any casino using it in there timings example the player had a couple of bets over max wagger and had is winnings void.the terms only mean what you put in them otherwise it can be used in the perfect timing of the casino and I don't see on some casino that it to prevent abuse as it's not it's to prevent winnings imo
Xxxxwildingxxxx
New member
If you don't put a block on bet over max bet or to allow the bet over wagger max but for it not to count the only reason you don't have these blocks so you can void winnings otherwise a good explanation to why you don't have these blocks.bwcuase my calculations if you had these blocks you wouldn't be able to void winnings thes the answer
Xxxxwildingxxxx
New member
If you want to protect yourself from scammers this block is perfect so I don't buy that! A block stops unfair winnings being voided and stops abuse on wagger a good tool so when I first brought this up the other day your reply said it's for abuse the terms if this tool works my question is why don't you use it . I know why not for you just in general it's because they want the possibility of voided winnings and if the block was on that possibility is gone anyway I respect your opinion to a degree
It's not directed at you are it's just talking about term rules in general mate
It's not directed at you are it's just talking about term rules in general mate
Alex_Justspin
Casino Rep
Hi again @Xxxxwildingxxxx
I can not speak for other casinos, only for Justspin. We have some players that play on significantly higher stakes and in a few cases we can take the decision to allow regular high stakes players to skim past this limit, this decision is however strictly ours to make and as such we have no block to go with this rule.
If a player is not out to abuse bonuses we will in 95% of cases not make a fuss about over bets, and in cases where players consistently bet a high amount of their total balance with a bonus, we do consider it abuse and as such can refer to this rule.
Kind regards,
Alex
I can not speak for other casinos, only for Justspin. We have some players that play on significantly higher stakes and in a few cases we can take the decision to allow regular high stakes players to skim past this limit, this decision is however strictly ours to make and as such we have no block to go with this rule.
If a player is not out to abuse bonuses we will in 95% of cases not make a fuss about over bets, and in cases where players consistently bet a high amount of their total balance with a bonus, we do consider it abuse and as such can refer to this rule.
Kind regards,
Alex
Xxxxwildingxxxx
New member
Are you saying you can't do a block for all on waggering over €3 on bonus but the few like you mentioned and affiliate take of the block. It's know that some casinos have this block I'm not talking about yours casino just in general I pretty sure you can select for all and take of the few that you allow!
Xxxxwildingxxxx
New member
If you bet over €5 ,3 euro it should never be a casinos choice wether you get your money if th void is for bonus abuse and not for getting over the max wagger bet then it should be stated in terms IMO. Otherwise casino can choose at there timings who get a cash out or not for getting once or twice over the max wagger bet. I think the player should know to 100% know what there getting from terms not if the casino sometimes doesn't void hen they bet over terms should be used fairly not on a sometimes basis, if you allow it put it in your terms because players should have that law rule and not under the casino thumb , example sometimes you said you don't enforce the rule sometimes we should know where we stand on term rules
Xxxxwildingxxxx
New member
I'm not missing the point you do alot for players allowing the wave the bet over wagger max so the player can still cash out ! But if it's not a term it's up to the casino Weber I get my withdrawal if I mistakenly bet over max bet in wagger . If it's not in terms where I know where I stand by law then your gesture is good but only 95% good like you said if it was in your terms then I wouldn't take it for granted and be hoping if I bet over max bet wether the casino is going to wave it ! If you have this rule I believe the player should know in a term and condition basis what there getting mate
Alex_Justspin
Casino Rep
Hi again @Xxxxwildingxxxx
I'm sorry you feel that way, but this is a standard practise in many casinos as you mention yourself and we will not be changing this term in the foreseeable future as it serves to mainly protect us from bonus abusers. If you do not feel comfortable playing with bonus money with our terms then you are free to decline all and any bonuses, and if you do wish to play with bonus money you can simply stay below the limit and you will never have any issues.
Kind regards,
Alex
I'm sorry you feel that way, but this is a standard practise in many casinos as you mention yourself and we will not be changing this term in the foreseeable future as it serves to mainly protect us from bonus abusers. If you do not feel comfortable playing with bonus money with our terms then you are free to decline all and any bonuses, and if you do wish to play with bonus money you can simply stay below the limit and you will never have any issues.
Kind regards,
Alex
Xxxxwildingxxxx
New member
It serves more of a purpose voiding players who accidentally went over max bet in general for this term I guarantee this term has blocked players and voided winnings more than what you say it's used for players abusing bonuses anyway thanks for your update I believe more can be done to help players who accidentally went over max bet you say you do help but it means nothing if it's not in your terms as in generAl you can pick and choose at ones timing when to use that so the gesture you say is worn only as a trusted basis not something that players can rely on .where I think it should be in terms thanks again
Just wondering why a withdrawal with Trustly has €10,- fee?
It seems really high, other casino’s offer this for free. I know you are new but still.
My provider, in my webshop, asks €0,23 for transactionfees.
Another question
Can’t seem to deposit with my CreditCard. Could the reason be it’s Visa?
It seems really high, other casino’s offer this for free. I know you are new but still.
My provider, in my webshop, asks €0,23 for transactionfees.
Another question
Can’t seem to deposit with my CreditCard. Could the reason be it’s Visa?
Cloudwolfe
New member
Yeah, what the heck is that withdrawal fee?
Alex_Justspin
Casino Rep
Hi @GhesousJust wondering why a withdrawal with Trustly has €10,- fee?
It seems really high, other casino’s offer this for free. I know you are new but still.
My provider, in my webshop, asks €0,23 for transactionfees.
Another question
Can’t seem to deposit with my CreditCard. Could the reason be it’s Visa?
Thank you for your feedback.
The withdrawal fee for Trustly has been changed to €3.
Please feel free to send me a PM with your user name and I can investigate why you cannot deposit with your credit card.
Kind regards,
Alex
Plani Bardh
New member
You are right and according to the feedback of those two casinos you are not missing much. A casino that does not allow to withdraw less then 50 euro and also chargers for the withdraw should not be allowed to do business.
