Never saw this before. After a long game hide and seek to find the withdrawal-section you get surprised with this outstanding fee. At least 2 Fiji-waters in Joofy’s hotelroom
BETSPINO: Hello there, my name is Felix and today I will be the personal manager. How can I help you?
GIGGITY: €20 withdrawal fee????
BETSPINO: Yes, the bank transfer method has a 20 euro fee.
GIGGITY: Lol, that’s insane. I had no choice, the only withdrawal-method was with a banktransfer
BETSPINO: I can offer you a small bonus of free spins.
GIGGITY: No just give me the €20. its not specified in your terms and conditions. You only say ‘we could charge a fee’. No one would ever play if you were fair about the deposit fee. why is it so high??
BETSPINO: Unfortunately, I cannot refund your money for the withdrawal fee. I cannot say why the compensation price is so high, it is set by the payment method for processing.
GIGGITY: Please allow me to use another withdrawal method. What’s the fee for a creditcard withdrawal?
BETSPINO: In order to activate another withdrawal method, you need to make a minimum deposit using another method.
GIGGITY: Okay I’ll make a new deposit with my creditcard and transfer the money there. How much is the fee then?
BETSPINO: I will have to check some details, I will be right back with you in a few minutes, would that be okay?
GIGGITY: okay, Im waiting
BETSPINO: I was told that we do not charge any fees on our part and we do not know whether there is a fee for withdrawing funds to bank cards.
Whooooaaaaa!! I can't believe you turned down their juicy free spins offer - I'm 100% certain those 5 free spins at €0.10 would definitely have recouped the €20 loss!!!
Lol they sound like clown beggars to me - sorry to hear was a hard lesson learned bro.