Game Promos Feedback

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Mwright1712 said:
Most of the streamers viewers are in the UK but always left out and excluded, we should be used to it eh, don't know if it's because the ukgc but I doubt it as Leo etc work in UK, be nice to know why UK are excluded when it's UK that supply the most viewers by far and most of the CG traffic 🙂
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Simple as that we need to keep in line with country regulators. There is no way around that.

 
Skylined87 said:
Simple as that we need to keep in line with country regulators. There is no way around that.
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I see people quoting regulators etc but it always ends there. I'm aware of the stringent UKGC requirements with KYC, slot spins or even the upcoming affordability checks. However, can u link me which part of the UKGC is against promos like this because i am aware of other sites (aboutslots - casumo, mr.green, casinoeuro) /providers (playtech, evo) hosting similar promos with UK and/or sweden included. 

 
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anonymousapple said:
I see people quoting regulators etc but it always ends there. I'm aware of the stringent UKGC requirements with KYC, slot spins or even the upcoming affordability checks. However, can u link me which part of the UKGC is against promos like this because i am aware of other sites (aboutslots - casumo, mr.green, casinoeuro) /providers (playtech, evo) hosting similar promos with UK and/or sweden included. 
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Pokerstars do them aswel as nickslots had one running and he's UK based

 
Let me rephrase my previous statement; 

Casinos need to abide by the regulations - if we run a promotion in collaboration with a casino, then they will tell us the restrictions that come in place since the promo is being run in collaboration with them. If they tell us to exclude countries from the promotion then we have no choice but to do so. Each casino will have their own set of rules or interpretation of them when it comes to this.

There might not be specific wording in the UKGC rules regarding this BUT it may be very well worded differently in the guidelines - example: You cannot organize leaderboards or similar as that would entice players to spend more.

The example should not be taken as direct quote as I do not know everything neither am I an expert on the regulations, but it's merely an illustration of why the casinos put restrictions in place for the promos.

I hope this makes it more clear to understand.

 
Mwright1712 said:
Pokerstars do them aswel as nickslots had one running and he's UK based
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Yeah but pokerstars was different. He got the 5k because he won the tournament with other streamers iirc and its just a giveaway where anyone with an account can join.

My point is why other casino sites like the one related to CasinoDaddy (aboutslots) are able to host giveaways like the one in this post where they post highest X win and/or random prize for qualifying (minimum X)/participating. I've been through their requirements and if you can play the slot on the casino (seen them use CasinoEuro, Mr Green, PartyCasino just to name a few) then you are eligible to participate.

Pragmatic literally has daily prize giveaway if you roll a minimum 0.50 gbp on their slots and their weekly is rewarded based on highest X. Pokerstars dream race or other leaderboard giveaways could be seen the same way. Heck even Leo is spamming every week with Bet X get X spins. You could argue these are hosted on the casino itself so its different but it goes back to point 1 as to why other legit casinos endorsed by aboutslots are able to host their giveaways there without restrictions. What makes them different from Leovegas?

edit: just saw skylined's reply after posting. So I take it its just Leovegas excluding the countries without specifically giving a reason then which could either be the way they 'interpreted' the 'guidelines' or just the fact they no longer want to cater to the UK market or perhaps are planning an exit from those markets so theres no point to promote it there further (many casino/bookies left the UK recently, GIG chain is one of them where ONLY rizk remains out of the 10? casinos that i recall). I'd lean towards the latter because i dont see any other casino removing leaderboards. In the past 3 months, I've joined Pokerstar races, BetVictor, Pragmatic chain leaderboards (multiple casinoes), Evo blackjack leaderboard, Betfair/Paddypower PlayTech leaderboard just to name a few that i can recall, theres definitely no shortage in the UK.

also its funny if thats the way they interpreted the guidelines because 80% of the emails i get from them are offers enticing players to bet/spend more (20% are withdrawal approved)

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anonymousapple said:
edit: just saw skylined's reply after posting. So I take it its just Leovegas excluding the countries without specifically giving a reason then which could either be the way they 'interpreted' the 'guidelines' or just the fact they no longer want to cater to the UK market or perhaps are planning an exit from those markets so theres no point to promote it there further (many casino/bookies left the UK recently, GIG chain is one of them where ONLY rizk remains out of the 10? casinos that i recall)
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This has nothing to do with what you wrote above and the example I gave was just that - example and not a fact. The point I tried to give was that we will comply with Casino's compliance teams when it comes to promotions. If they say this and this country is excluded and cannot participate then the rules in the promotion will state that. Maybe a better fact like Sweden would be in place: A customer can only receive welcome bonus and no further bonuses can be credited to customer's account. In this case if player from Sweden won and his account would be credited with money from the promotion, it would be deemed as breach of compliance rules set by SGA.

Please keep in mind that the end result of the game promotions is that should you receive your prize you will get it on your casino (who collaborates on the promo) account and not your Skrill/Neteller, hence certain terms will apply. That's the difference between game promos or CasinoDaddy giveaways.

 
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Skylined87 said:
This has nothing to do with what you wrote above and the example I gave was just that - example and not a fact. The point I tried to give was that we will comply with Casino's compliance teams when it comes to promotions. If they say this and this country is excluded and cannot participate then the rules in the promotion will state that. Maybe a better fact like Sweden would be in place: A customer can only receive welcome bonus and no further bonuses can be credited to customer's account. In this case if player from Sweden won and his account would be credited with money from the promotion, it would be deemed as breach of compliance rules set by SGA.

Please keep in mind that the end result of the game promotions is that should you receive your prize you will get it on your casino (who collaborates on the promo) account and not your Skrill/Neteller, hence certain terms will apply. That's the difference between game promos or CasinoDaddy giveaways.
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Yes and the above is just my take on what Leovegas are doing. What i can take from your comment is all CG does during the collaboration is comply with their exclusion on certain countries and CG does not know the reason behind the restriction/exclusion which could be anything from their interpretation of UKGC guidelines or they just don't want to cater the UK market as it's not worth the promotional effort or anything else.

Thanks for clearing up the distinction between game promos with CasinoDaddy giveaways. Though it still doesn't really answer why Leo can't cater to UK when Pragmatic (weekly rewards for highest X win), Pokerstars (Dream race, some even daily, blackjack races) are able to.

 
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anonymousapple said:
Yes and the above is just my take on what Leovegas are doing. What i can take from your comment is all CG does during the collaboration is comply with their exclusion on certain countries and CG does not know the reason behind the restriction/exclusion which could be anything from their interpretation of UKGC guidelines or they just don't want to cater the UK market as it's not worth the promotional effort or anything else.

Thanks for clearing up the distinction between game promos with CasinoDaddy giveaways. Though it still doesn't really answer why Leo can't cater to UK when Pragmatic (weekly rewards for highest X win), Pokerstars (Dream race, some even daily, blackjack races) are able to.
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Also please keep in mind that we cannot and do not interfere on how Casinos run their things (but on some occasions open to feedback). It's entirely up to them to disclose their reasons, same goes when I reach out to them regarding player issues that are posted here in the forum. When I reach out I merely relay the message and stress the importance of successful resolution - most of the times it will come to just that. 

To further clarify the distinction - the game providers have different set of rules from Casinos, hence an alternative approach can be made. People do not deposit money on game providers but casinos and that's the difference. As to how things are run on other casinos, they are all still well within the same rules/guides set by regulators. I believe most of the time it becomes down to interpretation and evaluation.

 
Thanks to @Skylined87 again for listening to members and doing it in action in the last giveaway . Sorry I was too harsh in my posts that time , I should have waited after the comments...

 
So the leading player in the current promo did 157 30euro bonus buys to hit a 4300x win, was in for 900e in deposits to try to win 850e..

Just for reference as to what people are against when trying to win the highest multi side of the comps

 
I don't see what the issue is. 

These promos add a lot of value. Who cares if someone who spends $20 can't compete with someone spending $1000 - the value still exists for the person spending $20. Every now and then someone spending $20 will get lucky, hit the winning spin,  and the added value they have participated in will be magnified. The person spending $1000 is getting the added value in that he wins the promo often and gets a chunk of his money back frequently - every now and then he will hit a big win in the game, make profit and win the promo. Good for him. 

The promo is to promote the game, not give each of us some kind of entitled fair play gratitude.

The added value % exists for each person equally, just like the RTP % exists for each person equally regardless of how many spins or how much money they invest.

Even the £50 raffles add a calculatable positive expectation unless the game is absolute shite.

Everyone who takes part is benefiting vs playing the game normally whether they win a prize or not.

 
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