Casino Calzone Withdrawal denied

SOOTY_ said:
Cheers,  don't have high hopes,  but will see what happens!
Click to expand...
As I said, Calzone is obligated to do the checks at their decision. Send in the electronic utility bill which should do it. If you run into any other problems afterwards, please let me know your Calzone e-mail you use for logging in and I'll forward it to my contact at Calzone. 

Given that everything checks out, I'm sure you'll get the money - so nothing to be worried about.

 
Open your online banking, click on "my details", "profile" whatever it has in your online banking that, when clicked, displays your name and address.

Take a screenshot of that and upload it.

 
Update,  sent in documents (driving licence photograph and utility bill with address)  They've rejected them both without reason,  so I've closed my account with them permanently.  I'll stick with Casumo

 
SOOTY_ said:
Update,  sent in documents (driving licence photograph and utility bill with address)  They've rejected them both without reason,  so I've closed my account with them permanently.  I'll stick with Casumo
Click to expand...
shouldnt give up, it will be quite easy to get the verification done

 
I had verification issues with calzone, it turned out that that they do not accept scanned documents, all i had to do was take pics with my mobile showing all 4 corners, i was verified very shortly afterwards.

 
What really annoys me is how people seem to be missing the point here. Casino Calzone have had 2 months to verify this player, which should have been done immediately in line with regulation, if not they should be fined. This player has made various deposits and yet as soon as he wishes to withdraw, they bring upon the whole 'prevent money laundering' 'risk assessment' bullshit, when they have had ample time prior to this to verify everything. Sorry but this doesn't cut it, UKGC need to be involved here, at which point during his deposit periods did they stop him and request this information which they should have done, it's written in Italics, they have had plenty of time to request this information, a couple of months during which this guy deposited, tell them NO, you are not obligated to provide them anything at this point

Paragraph 2 states that the requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time (ie the time the withdrawal request is made) due to any other legal obligation.This acknowledges that there will be circumstances where an identifiable risk (for instance relating to money laundering) only emerges later in the relationship, or for example where another enforcement body requires the licensee to terminate transactions with the customer subject to information being verified.

However, operators would not be able to rely on this provision in any case where information could reasonably have been requested earlier than the point the withdrawal request is made.

 
These are a copy of e-mails I've had from Calzone.  As you can see,  The account was opened 2 months ago,  and you can see deposits and previous withdrawals have been made successfully 

Untitled.jpg

jchneo said:
What really annoys me is how people seem to be missing the point here. Casino Calzone have had 2 months to verify this player
Click to expand...
Thank you,  this was my point also here,  and as to how their own 'terms' can overrule the commissions.  I've spoke to many people about this who are all regular online gamblers and it seems very odd.   

 
You must log in or register to reply here.
Back
Top