dirtystack
New member
Oh, I read the transcript and, as they were asking for additional verification, I assumed they had already had adequate initial verification done.
Casino Calzone Withdrawal denied
- Thread starter SOOTY_
- Start date
JamesMFAM
New member
I’m aware this is an old thread, but recently been reading up on this. A casino with UKGC cannot withhold withdrawals for failure to provide documents. As the CMA have said, any deposit balance, which includes any money won from deposits, is legally owed to player. Also what jchneo said is correct. They CANNOT use the excuse of needing to verify at point of withdrawal when they had time to do this previously.
Like I said, I know this is an old thread, just posting in case it helps somebody in the same position and they do not for whatever reason have driving license or passport.
They can bring up anti money laundering regulations, but you can remind them that this should have been done previously and not at point of withdrawal, tell them you will contact UKGC to inform them of the breach of their license conditions.
UK casinos now as part of their license conditions should also tell customers at sign up or deposits when it is likely they will be requested documents.
As far too many casinos have been using AML and other regulations to their advantage to delay withdrawals unreasonably, but allow deposits sometimes in the thousands or tens of thousands, which is against our consumer rights. This is now why UKGC has taken this stance and made these license conditions. As stated below.
However, operators would not be able to rely on this provision in any case where information could reasonably have been requested earlier than the point the withdrawal request is made.
Operators should also remember that they cannot confiscate a customer’s funds on the basis that they have not provided ID. Last year, on the back of action it had undertaken in the remote gambling sector, the Competitions and Markets Authority (CMA) provided its view that consumers are legally entitled to money which they have deposited in their account, to winnings made with money they have deposited and gambled, and winnings made from a bonus where the relevant conditions have been met (subject to AML or other regulatory requirements).
Like I said, I know this is an old thread, just posting in case it helps somebody in the same position and they do not for whatever reason have driving license or passport.
They can bring up anti money laundering regulations, but you can remind them that this should have been done previously and not at point of withdrawal, tell them you will contact UKGC to inform them of the breach of their license conditions.
UK casinos now as part of their license conditions should also tell customers at sign up or deposits when it is likely they will be requested documents.
As far too many casinos have been using AML and other regulations to their advantage to delay withdrawals unreasonably, but allow deposits sometimes in the thousands or tens of thousands, which is against our consumer rights. This is now why UKGC has taken this stance and made these license conditions. As stated below.
However, operators would not be able to rely on this provision in any case where information could reasonably have been requested earlier than the point the withdrawal request is made.
Operators should also remember that they cannot confiscate a customer’s funds on the basis that they have not provided ID. Last year, on the back of action it had undertaken in the remote gambling sector, the Competitions and Markets Authority (CMA) provided its view that consumers are legally entitled to money which they have deposited in their account, to winnings made with money they have deposited and gambled, and winnings made from a bonus where the relevant conditions have been met (subject to AML or other regulatory requirements).
