21.com Casino- Bad experience/warning
- Thread starter olempiaps
- Start date
The Macho Man
New member
At this point these guys are just straight up lying and dragging you along. Whoever owns casinogrounds should be notified and 21 have some kind of negative mark against them. Olepiaps is straight up being lied to here and 21 should be put on blast.
jannemathias123
New member
Maybe, but in their defense, norwegian gambling restrictions are a pain in the a**.
I have the same problem as @olempiaps at UltraCasino at the moment, and they also promised me my funds for the same date. So lets see what happens tomorrow, i have no faith in that the funds actually will show up, but atleast then there is reason to take this to next level though.
Good thing LS chat transcripts are sent to mail
olempiaps
New member
Update:
Wednesday 27th of january and no money in my account. No money received. Third promise, i am being lied to here or something is up.
Norwegian banks can be a pain in the ass that’s for sure, but being promised dates after dates, having to provide bank statements for « investigation» to delay even further and no real noteworthy compensation now after 24 days of delay not to MENTION i have asked for a proof of transfer/receipt which have been promised i will Get for the past 3 weeks that have not showed up is ridicoulos.
Wednesday 27th of january and no money in my account. No money received. Third promise, i am being lied to here or something is up.
Norwegian banks can be a pain in the ass that’s for sure, but being promised dates after dates, having to provide bank statements for « investigation» to delay even further and no real noteworthy compensation now after 24 days of delay not to MENTION i have asked for a proof of transfer/receipt which have been promised i will Get for the past 3 weeks that have not showed up is ridicoulos.
I wish it worked like that, they couldn’t care less as long as they pocket affiliate money sadly. Just look at poor navyboy and his issue with NYspins for over 4 months now.
jannemathias123
New member
Indeed getting frustrated, no money on my account today either.
Getting tired of sending my bank statements aswell, when there is obviously no "investigation" happening. And frankly, not comfortable sending my bank statements to some randoms. But i have already sent my statements 2 times with no luck, maybe a third time is the charm?
takes 15 seconds to deposit, and soon a month for withdrawals. That is not really a good deal now is it?
@Bob_UltraCasino @Bob_21com any comments about this?
weimaren87
New member
Visa transactions is stopped again. I think NETS is blocking the withdrawals to you bankaccounts. I now how it feels. I waited 5 months once because of it...Indeed getting frustrated, no money on my account today either.
Getting tired of sending my bank statements aswell, when there is obviously no "investigation" happening. And frankly, not comfortable sending my bank statements to some randoms. But i have already sent my statements 2 times with no luck, maybe a third time is the charm?
takes 15 seconds to deposit, and soon a month for withdrawals. That is not really a good deal now is it?
@Bob_UltraCasino @Bob_21com any comments about this?
They often targeting bigger casino companys.. So it may work on some casinosweimaren87 said:
Bob_21com
Casino Rep
Hi @jannemathias123 and @olempiaps,Indeed getting frustrated, no money on my account today either.
Getting tired of sending my bank statements aswell, when there is obviously no "investigation" happening. And frankly, not comfortable sending my bank statements to some randoms. But i have already sent my statements 2 times with no luck, maybe a third time is the charm?
takes 15 seconds to deposit, and soon a month for withdrawals. That is not really a good deal now is it?
@Bob_UltraCasino @Bob_21com any comments about this?
I am truly sorry to hear that you haven't received the funds yet.
The information from our payment processing partner was that you should receive the funds latest today, as the issue with the payouts was identified and fixed last week from their side.
I have contacted our Payment & Fraud department and requested them to contact the payment processing partner to find out why you haven't received the funds yet, and to receive feedback on how we can fix this as soon as possible. I will get back to you both via private message today once I hear back from the team.
Again, I would like to apologize for the experienced delays and thank you both for your patience and collaboration! I will make sure to compensate you both with a nice bonus once this case has been fully closed and you have the funds on your bank account.
Kind regards,
Bob
gypsycream26
New member
Amazing customer service 
when and if it does get sorted i hope you see sense and run in the opposite direction and never darken their door again , how they get away with this kind of treatment is beyond me and shows how much contempt they have for your custom , go elsewhere is my advice
when and if it does get sorted i hope you see sense and run in the opposite direction and never darken their door again , how they get away with this kind of treatment is beyond me and shows how much contempt they have for your custom , go elsewhere is my advice
olempiaps
New member
Been promised i will hear about this / have a update for why i’m not receiving my money today, Still heard nothing so lets see...
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NORGOONER
New member
It might look like Erna Solberg and her Norwegian political thugs might be winning their war against "online gambling" and is one step closer to decide how to spend our hard earned cash.
I guess Norwegians will have to stick to the worst online casino in history Norsk Tipping - a company with the worst Casino RTP in the history of mankind (even worse than Videoslots).
I guess Norwegians will have to stick to the worst online casino in history Norsk Tipping - a company with the worst Casino RTP in the history of mankind (even worse than Videoslots).
The Macho Man
New member
any updates?
Bob_21com
Casino Rep
Hi everyone!
Our payment processing partner for Norway was experiencing technical issues and this was causing the delays with the withdrawals, unfortunately.
I'm happy to inform that @Extraftw @jannemathias123 @NORGOONER and @olempiaps confirmed me last Friday, 29th of January that they have received the funds, and they have received nice compensation for the experienced delays.
Please, don't hesitate to contact me via private message if someone is having any questions regarding anything! I'm more than happy to assist!
Kind regards,
Bob
Our payment processing partner for Norway was experiencing technical issues and this was causing the delays with the withdrawals, unfortunately.
I'm happy to inform that @Extraftw @jannemathias123 @NORGOONER and @olempiaps confirmed me last Friday, 29th of January that they have received the funds, and they have received nice compensation for the experienced delays.
Please, don't hesitate to contact me via private message if someone is having any questions regarding anything! I'm more than happy to assist!
Kind regards,
Bob
vanHooff
New member
No I am sorry this is incorrect. For any IBAN payment, no bic/swift code is needed.Jeroen83 said:
A bic/swift code of your bank for a payment is only needed when the sending party is located outside of the SEPA area.
"What does IBAN-ONLY stand for? Following October 31, 2016, the use of the international bank account number (IBAN) is sufficient and mandatory, the indication of the BIC (SWIFT) code of beneficiary's bank is not necessary in case of SEPA foreign currency transfer orders."
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weimaren87
New member
Bob is the best! Always on top on things, and always doing all he can for the customers 
I knew it. Always some months every year we have the same problem with the Norwegian Banks. The payments are stopped by NETS before they are sent to the bank.
Strange how quiet people are when the issue is solved. No thank you and no confirmation that the issue is solved..
I knew it. Always some months every year we have the same problem with the Norwegian Banks. The payments are stopped by NETS before they are sent to the bank.
Strange how quiet people are when the issue is solved. No thank you and no confirmation that the issue is solved..
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olempiaps
New member
Bob is the best for sure.Bob is the best! Always on top on things, and always doing all he can for the customers
I knew it. Always some months every year we have the same problem with the Norwegian Banks. The payments are stopped by NETS before they are sent to the bank.
Strange how quiet people are when the issue is solved. No thank you and no confirmation that the issue is solved..
But, your wrong, wrong and wrong.
No banks in Norway had any issue. The payment provider they use had some issue. The whole situation was a mess, being promised 4-5 different dates and being lied to before finally hearing about the situation and having it resolved only after mentioning MGA complaint and having gotten «compensation» as bonus money for low sums after 25+ days of waiting time is nothing to really brag about or worth mentioning. So no Thanks, i’ll stay away from the casino. Who knows it was the truth anyways when i asked for a proof of receipt 10 times and never received it. What if they just delayed on purpose. Who knows.
Bob was a nice person though.
But sometimes i was the one updating Bob about the situation and getting more information from other sources/live support before i heard from him...
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weimaren87
New member
Maybe so, but bank trouble is common issue. I know you waited long time, but maybe they had to wait a long time to get an answer from the payment provider before they could give you an answer.
I have waited 3,5 months because of bank trouble before, so 25 days is not that bad.
I can recommend this casino group to every player. I have had some delays with the KYC first time I tried Nitro and Bob fixed it in 1-4 hours and they paid it the next day.
Cheer up.
You got the money. Better later then never. 
