Hi everyone.
03.05.19 i created an account on wishmaker and did my first deposit of 1000kr(100euro) after i filled in the credit card details and bank id it said "transaction cancelled"
So i tried once more with the same amount, but i got the same message this time. "your transaction has been cancelled"
Next day i check my bank account, and Wishmaker have charged me 2000 Nok, around 200 euro. When i contact them and ask why this happend, they tell me VISA will refund me within a few days.
7 days have passed, still haven't seen my money...
I contact wishmaker support once more and ask why i haven't got my money back. I send them screenshots of my online bank reciepts, my bank account, my credit card which i made the deposit with. basically i send them everything they need.
Next day they tell me that i need to send a PDF file from my online bank with all transactions from 03.05.19 to 12.05.19.
I ask my bank to send me that, and they send me the file in CSV, not PDF. and for some weird reason this is a problem for Wishmaker.
My bank can't send it in PDF, so i will never get my money back i guess....
-Wishmaker confirmed i made 2 deposits of 1000 NOK
-i sent them all documents, reciepts, screenshots of bank details.
-I have never used any money on the site.
Feels like they make this extremely more difficult than it has to be.
Right now i spendt 3 hours talking to the live support, and i've reached the conclusion that i will never see my money again.
Wouldn't recommend anyone to use this site.
Sorry for my English.
03.05.19 i created an account on wishmaker and did my first deposit of 1000kr(100euro) after i filled in the credit card details and bank id it said "transaction cancelled"
So i tried once more with the same amount, but i got the same message this time. "your transaction has been cancelled"
Next day i check my bank account, and Wishmaker have charged me 2000 Nok, around 200 euro. When i contact them and ask why this happend, they tell me VISA will refund me within a few days.
7 days have passed, still haven't seen my money...
I contact wishmaker support once more and ask why i haven't got my money back. I send them screenshots of my online bank reciepts, my bank account, my credit card which i made the deposit with. basically i send them everything they need.
Next day they tell me that i need to send a PDF file from my online bank with all transactions from 03.05.19 to 12.05.19.
I ask my bank to send me that, and they send me the file in CSV, not PDF. and for some weird reason this is a problem for Wishmaker.
My bank can't send it in PDF, so i will never get my money back i guess....
-Wishmaker confirmed i made 2 deposits of 1000 NOK
-i sent them all documents, reciepts, screenshots of bank details.
-I have never used any money on the site.
Feels like they make this extremely more difficult than it has to be.
Right now i spendt 3 hours talking to the live support, and i've reached the conclusion that i will never see my money again.
Wouldn't recommend anyone to use this site.
Sorry for my English.
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