Winfest scam? HELP! They owe me €25.810,10!!!!

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Hyppere

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I'm afraid I have been tricked into playing at a very bad site, despite a MGA license. I am starting to think that Winfest casino is a scam, I played with raw cash, I deposited a total of €1200 and won €25.810,10. I did not play with any bonus money, and they state that withdrawals may be pending up to 72 hours. My withdrawals have now been pending for over a week, and no money has been sent.

I have contacted the MGA - they said they could NOT HELP ME!

I have asked Winfest support why my money has not been sent, they say they're checking the gameplay and will send the money as soon as possible. But they're lying. Before I started to win, they asked for normal documents (for verification) ID, Proof of payment method and proof of address. I uploaded all of these documents in my account, and they sent me an email that I was verified. After this, I cancelled a few of my withdrawals and won bigger, more precisely, a total of €25.810,10. I decided to cash everything out, but then they started to ask for "extended verification on Skype!

I completed this, even though it was very uncomfortable. Again i completed another "verification" which they called "extended verification".

So as for now, I have not received any money, I did not break any rules! I want my money, I won fair and square!

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I get that you have been super patient in this however bigger withdrawals may take longer for e.g contacting the provider/s etc.

I suggest you set a loss limit or cool off 1 day at a time until your able to get the withdrawals.

Do NOT reverse any otherwise you'll just lose the lot and feel physically sick. be a little more patient I'm sure it'll get resolved soon.

 
The withdrawals have been pending for over 1 week now, I dont dare to touch the responsible gaming tools, they might use some of their T&Cs against me and use that for a reason not to pay.

 
Hyppere said:
The withdrawals have been pending for over 1 week now, I dont dare to touch the responsible gaming tools, they might use some of their T&Cs against me and use that for a reason not to pay.
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They maybe monitoring your account in terms of if you will reverse/play anymore set a loss limit and they will most likely process quicker I am from UK play most sites each time I wait for withdrawal I set loss limit and suddenly the withdrawals are much quicker sounds like a myth however worked/works for me.

 
Did you do the skype verification?

To be honest, this just look like the stalling techniques some other casino's use to see if you cancel the withdrawals and gamble it all away. Keep a clear head and don't cancel any withdrawals!

I also noticed that they have a €5k withdrawal limit per week so you will have to have some patience in getting your whole balance out.

 
ryans_slots said:
They maybe monitoring your account in terms of if you will reverse/play anymore set a loss limit and they will most likely process quicker I am from UK play most sites each time I wait for withdrawal I set loss limit and suddenly the withdrawals are much quicker sounds like a myth however worked/works for me.
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Maybe I'll check it out. I will not touch the pending withdrawals, I did that a couple of times, will not do it anymore. I just want my money now, I dont want to play at that site

OneMoreBet said:
Did you do the skype verification?

To be honest, this just look like the stalling techniques some other casino's use to see if you cancel the withdrawals and gamble it all away. Keep a clear head and don't cancel any withdrawals!

I also noticed that they have a €5k withdrawal limit per week so you will have to have some patience in getting your whole balance out.
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Yes, in the end I agreed to do it. I got verified again. They called it "extended verification".

Yes, 5 k per week, but a week has already passed, and no payment has been sent! I will wait for every cent. I'm really mad, I can clearly see that they are using stalling tactics.

 
Hello,

if u play RAW why on those scam sites i don’t understand.

Play leovegas , MrGreen or Unibet and they pay out in a few seconds.

Those site let you wait to cancel it and lose your money @PartyCasinoTeam is also good in it. Be carefull.

Hope u get your money soon.

 
livewithoutlimits1986 said:
Hello,

if u play RAW why on those scam sites i don’t understand.

Play leovegas , MrGreen or Unibet and they pay out in a few seconds.

Those site let you wait to cancel it and lose your money @PartyCasinoTeam is also good in it. Be carefull.

Hope u get your money soon.
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I saw that they had a MGA license, i decided to give it a shot. I play at those site to, but sometimes I like to try something new

 
''They do everything to avoid paying winnings. They request documents, and once I sent them drivers license (which was mentioned as one way to proof of ID in their terms of service), they reply me that they do not accept my drivers license and ask me to send another ID document. I have played on approx 50 online casino before, and EVERY of them has been accepting my drivers license so far. I told them I don't have any other ID document, but they did not wanna cooperate. For me it was obvious only reason for their actions was avoid paying the winnings, which they also succeed. Avoid this dishonest casino.''

from askgambler review

 
damson95 said:
''They do everything to avoid paying winnings. They request documents, and once I sent them drivers license (which was mentioned as one way to proof of ID in their terms of service), they reply me that they do not accept my drivers license and ask me to send another ID document. I have played on approx 50 online casino before, and EVERY of them has been accepting my drivers license so far. I told them I don't have any other ID document, but they did not wanna cooperate. For me it was obvious only reason for their actions was avoid paying the winnings, which they also succeed. Avoid this dishonest casino.''

from askgambler review
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I read it a few days ago. Very sad stuff 😡

 
@Teamkayenne They replied to the complaint today, saying that they are waiting for the game provider to reply back to them. The problem is that I played many games from different providers. When I asked them which game provider they were talking about, they said; "as soon as the checks are done we will inform you. Have a good day"

 
Looks like they are stalling and wanting you to cancel the withdrawal to gamble it away. Actually insane how patient you have been, this is a joke. Hang in there buddy hope you get your money! Actually insane how they can do this when you have played raw. I mean sure if you would have played with bonus money they would  have looked for some terms you broke but cmon, this is ridicilous...

 
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@Li_Shang Thank you mate, I appreciate the warm thoughts. As of yesterday, I set a stake loss limit of 10 euros, so it would practically be impossible to do anything with the winnings. I did that to assure I will get the whole amount cashed out.  (thanks for the advice @ryans_slots). Still waiting for the withdrawals.

 
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