*Warning* Casumo currently not paying out to Norwegian players

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Win_Spin

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Hi

Casumo are having issues with Trustly (payments provider), and are not paying out to players living in Norway. This started on sunday, and they have no information on how long it will take untill it is being fixed. 

Deposits however works just fine...

 
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Casumo said it came to their attention yesterday. The banks in Norway are not allowed to transfer funds to and from gambling related sites.

However the different Casino operators have used different payment providers to bypass this ban. Casumo said in the chat that more information will come in the following days.

They also said that compensations to players affected by delayed withdrawals, were unlikely to be given. 

 
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Anyone know whats gonna happen? I made a big withdrawal friday morning using trustly. Still havent recieved anything. Normally it’s only been one day before the money has been on my account. 

 
I also made a withdrawal on Friday. Casumo support seem to have no information on how and when this is being fixed. 

This is quite bad for a casino of Casumo’s size and reputation.

 
Did send a email to casumo and this was the reply i got from em:

Hejhej,

Betalingsleverandøren har fått problemer med bankoverføringer til Norge da lotteritilsynet har sendt et vedtak til Norske banker om å stoppe transaksjoner fra utenlandske spill selskap. Betalingsleverandøren vår må derfor få seg ett nytt kontonummer, så kommer bankuttak til å bli tilgjengelig igjen.

Du kan lese mer om vedtaket her: https://lottstift.no/nb/om-oss/aktuelt/14375/

Förhoppningsvis vet vi mer imorgon!


 

Simon
Casumo Ambassador

 
Still no money, just had a chat with customer support and they said my money will return to the casino today and then it will be sent to my account with another transfer method. 
I've been told everyday since monday now that something is gonna happen next day lol

 
I dont think you can blame casumo for this. I belive every casinos using trustly for transfering money will have the same problem, as the two IBAN numbers they transfer from is banned in norway. If you read the statement trustly had not give any proof of any other acitivity in norway regarding moneytransfer, that is why they are shut down. They need to have some kind of other "business" in norway, or as casumo support says, new IBAN to transfer from (but that is a temporary solution as this will probably be shut down aswell after a period).

casumo using trustly's services, so the problem lays at trustly. however, casumo's responsibility is to either replace trustly or wait for them to come up with a solution, and i belive that isnt done in a few days. just hang in there, i belive they will fix it some way or another :)

 
Casumo said trustly have fixed the problem now and now i had to upload a screenshot of my bank transaction to get my withdrawal resendt to me.

 
Update from my part; Trustly got the money in return, they will now transfer the money back to the casino and the casino will transfer the money out to the players using a different method. This will be happening on Monday.

 
I made a withdrawal from a different casino on Friday 8. December using Trustly, and still haven't seen the money. Trustly hadn't gotten the money in return last week (I guess this can vary from bank to bank), really hoping for it to happen, and for no further complications to occur and to get the money fairly soon. I'm a bit annoyed at them for letting the withdrawal go through though, as the fact that the transactions would be blocked was made public on Thursday 7. December. I would think that Trustly would be aware of this and put all transactions to Norwegian bank accounts on hold, instead of sending them to a closed door.  

 
... Got the money back today, and it's now being processed through Entercash, which my casino put up as the alternative when Trustly was blocked. However, Entercash also had an account number blocked the same time as Trustly, so hope they've set up a new outgoing account (somehow I try to refuse the idea that the casino would be bad enough to replace a non-functioning option with another non-functioning option). Fingers crossed

 
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