I made a withdrawal from vs on the 24/08/2018. One of £100 and one of £600 using the bank transfer option. Now vs changed their bank option to trustly so the payment should go through them.. Previous smaller withdrawals have gone through fine but this time I am now two weeks later without the money showing up in my bank and I have been given the run around by videoslots AND trustly the only answers ive been getting is these.
1. Videoslots financial department say all is fine from their end and that i need to contact my bank to find out where the money is. -- My bank says with a bank transfer option this is not possible only when withdrawing to debit card.
2. Your case has been passed to security department they are looking into it. (Yet they dont contact me back unless i contact them to find out whats going on)
3. Upon contacting trustly all i get from them is copy paste answers from the support handbook which basically tell me "we are looking into it" and "your case has been taken up by the proper department" then "your case is now high priority etc etc.. Two weeks later as of now i still dont have the money and ive contacted both parties again today to probably get the same copy paste reply.. I Am at my wits end and don't know how to get this money recovered.
they have basically just stolen the money from my casino account and just decided to hang onto it while giving me no confidence in them that it will genuinely be recovered.. its obvious trustly have the money because a bank transfer should always be instant or from 2- 24 hrs minimum not two weeks later with being given run around s when the error was not on my side as all the details were correct as confirmed by videoslots.. I don't know what to do now
1. Videoslots financial department say all is fine from their end and that i need to contact my bank to find out where the money is. -- My bank says with a bank transfer option this is not possible only when withdrawing to debit card.
2. Your case has been passed to security department they are looking into it. (Yet they dont contact me back unless i contact them to find out whats going on)
3. Upon contacting trustly all i get from them is copy paste answers from the support handbook which basically tell me "we are looking into it" and "your case has been taken up by the proper department" then "your case is now high priority etc etc.. Two weeks later as of now i still dont have the money and ive contacted both parties again today to probably get the same copy paste reply.. I Am at my wits end and don't know how to get this money recovered.
they have basically just stolen the money from my casino account and just decided to hang onto it while giving me no confidence in them that it will genuinely be recovered.. its obvious trustly have the money because a bank transfer should always be instant or from 2- 24 hrs minimum not two weeks later with being given run around s when the error was not on my side as all the details were correct as confirmed by videoslots.. I don't know what to do now
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