Videoslots forfeited 9k€ win

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Well they are refusing to reimburse me saying that the games I played (Knights Life and Railroad) were not affected.

Don't believe them so will escalate it further......  watch this space......

 
These threads should go to casinoidaddys forum aswell since they are promoting this shitty casino . I do have an account ther myself but never deposte much cause all their games seems to not pay at all . But the slot battles are fun when u got nothing to do i guess .

 
commander_dicksquad said:
These threads should go to casinoidaddys forum aswell since they are promoting this shitty casino . I do have an account ther myself but never deposte much cause all their games seems to not pay at all . But the slot battles are fun when u got nothing to do i guess .
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They promote many shitty casinos tho

 
This exact thing happened to me as well. 

I was playing MMD2 on 0,5€ bets as usual, got some nice hits and decided to cash out 1k€, which I’ve done many times before, and I left 400€ on my account for future plays.

I went to sleep right after and when I woke up I logged in to my bank account to see if the cashout had been paid out yet, but nope. 

I usually have the cashouts from VS on my bank account within an hour, so I thought that i would log in to VS to see if there were any problems, and discovered that they locked my account. 

This was two days ago, I emailed them immediately and the only response i got was them saying that my account is locked due to ”technical issues” and that they will reach out to me in a couple of hours, still haven’t heard a thing.

Seems from your posts that i’ll never see that money again, but VS should know that i sure as hell will never deposit a single cent on that site again. 

 
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Some more information.

Videoslots are claiming elsewhere that no bets were deducted but wins credited on some Edict games over a period of time over the weekend hence their stance of asking for the winnings back. Apparently, 20 customers were affected which sounds a little low to me?

 
I haven’t deposited a penny at Video Slots, ever since my two deposit’s were Stolen in February. $500 and $550 left my checking account by E-transfer and auto deposited. They couldn’t find them and basically told me to F off.... I’d advice everyone to blacklist those scumbags.

 
Slotplayer said:
Some more information.

Videoslots are claiming elsewhere that no bets were deducted but wins credited on some Edict games over a period of time over the weekend hence their stance of asking for the winnings back. Apparently, 20 customers were affected which sounds a little low to me?
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May I ask where you got that information? If that’s the case, it explains why they locked my account, but I’m 100% sure that the balance that the slot stated i had was going down with my bets. And yes, if magic mirror was glitched like that it would be a lot more than 20 players getting affected from it. 

This really is a hot mess, and I’m actually kinda pissed off, mostly because the lack of answers but I also feel fooled by them and that I lost a lot of money that should be on my bank account by now.

Fucking videoslots, man..

 
Lilybranch said:
May I ask where you got that information? If that’s the case, it explains why they locked my account, but I’m 100% sure that the balance that the slot stated i had was going down with my bets. And yes, if magic mirror was glitched like that it would be a lot more than 20 players getting affected from it. 

This really is a hot mess, and I’m actually kinda pissed off, mostly because the lack of answers but I also feel fooled by them and that I lost a lot of money that should be on my bank account by now.

Fucking videoslots, man..
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It is on the Casinomeister forum

 
Yesterday i read on a different Swedish forum about a player who won 12k€ on a 5€ bet on that ”tetris” game, do not remember the name of it.. Anyway, he got the money but afterwards VS have been in contact with him wanting him to transfer back the money ? 

 
If some of the players complaining here really saw that the games dont take balance but still pay the wins, then big shame on making these posts.

If its bullshit, big shame on videoslots and get their license gone!!

 
Yug0Slavish said:
Yesterday i read on a different Swedish forum about a player who won 12k€ on a 5€ bet on that ”tetris” game, do not remember the name of it.. Anyway, he got the money but afterwards VS have been in contact with him wanting him to transfer back the money ? 
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Ahahah they are never seeing that money again, I mean it's legally the dudes money so yea this casino is a real sham

 
If a game provider is bugged and pay out more than it should, the casino have to seek compensation bye the provider not threatening the players risking their own money playing the slot . This is fucking sick .

 
Apparently they have said they will report people to the police if they don't return money.

1. They are a retailer who made a mistake so there is nothing criminal here

2. It would be a civil matter in a civil court where they would have to fund legal costs

3. It's absolutely scandalous that a casino can try and bully a player by threatening police action, causing anxiety and upset

 
I won 2 k euros on Fruit Mania/Golden Nights jackpot (Yewel) as far as i know that slot isn't under Edict provider. (which they stated got affected by technical issues).

They took 160 euros from my Videoslots account balance from my Merkur session. Slots were working fine. But according to Videoslots they reserve the right to tell you when you win 'Slot had technical issues'. Thats called cheating and Casino i once trusted turned out to be cheating casino.

I saw @Slotplayerlost 200 euros same day as i played and in his case when he lost they decided games were working well. I won playing same games and when you actually win games are not working well.... JOKE!

If they can take your legit winnings just like that i don't see point in playing on their site anymore.

So after all this non sense i closed my Videoslots account.

Can anyone recomend legit Casino?

TY

 
I closed my account on videoslot as well after trying to get my winnings back. They opened up my account again but i didn’t even get my original deposit back, despite it saying in their terms that I should. Their terms also says: ”In the event of an error, Videoslots will notify the Player of the error, void all bets and/or wagers and cancel any winnings. Videoslots will seek to place all parties directly affected by such an error in the position they were in before the error occurred.” 

But I didn’t hear a single thing before I reached out to them, didn’t get any of my money back even though i had a fair amount of money in my balance before playing merkur slots, they just took my winnings and locked my account without saying a word, even though that I could not have possibly known at all that there was some kind of malfuncion. Complete bullshit. Will stick to LeoVegas only from now on. 

 
Guste87 said:
Same thing happened to me but even worst.

On Friday i won 2 k euros on Fruit Mania /Arabian Nights . In chest game i had 3 question marks and made a top ladder (made a ps). I thought to myself finally i got lucky after around 100 k lifetime loss on various casinos. And it all went smooth i cashout 2 k euros.

And yesterday i decided to make a little deposit (13 euros) i was playing 10/20 cents on Rasputin, Bonanza, Danger High voltage and Gold cup.

I managed to reach 200 euros and in the middle of the play my account gets deactivated.

I contacted support and they told me they  are having some technical issues that will be solved that day. I thought to myself fine until i recived phone call from Private number. On the other end of line was Videoslots representive and he told me i had to return 2 k euros that i won on Fruit Mania or they will contact police.

He was so rude! So i contacted live support. They told me same thing without any proofs and they were so offensive towards me too. They didn't give me any explanations whats so ever. All they told me there was technical issue and you didn't need to win 2k euros, you have to return money or we will contact Police.

I been gambing for around 15-16 years and i been loyal Videoslots customer for 3 years and i never experienced such treatmant.

Was there mistake last week when i lost 200 euros within minutes? Whats the point of playing Casinos if they can take your winnings if there was 'issue' in their system.

They can say whatever they want but i won if fair and square.

So yesterday i recived email from Videoslots that my account is unlocked and my balance was reduced from 200 euros to 39 euros (in attachment)

I am still under shock with all this non sence! If they can treat me like this and do this kind of stuff where is a point in playing online Casinos.

They told me that they had issues with Edict provider as far as i know Fruit Mania/Arabian Nights is uner Gamomat

Hope you guys are going to support me!

TY

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I've seen it all now, that is shocking, you should contact your gambling authority immediately and show them this, Videoslots needs shutting down for such actions.

 
As reported elsewhere, Videoslots has paid out all affected players their winnings despite no bets taken, but winnings credited.

Can those that complained please confirm this?

 
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