VeraJohn is a bunch of low life scammers

[nside25]

Lol, if you will get those deposits back, im going to do the same thing ?

There are many countries who have these restrictions and yet people are still able to play in some casinos.  

I think you just had bad run and want your lost money back. That is why you are making such a fuss

 

[Guest]

Lol, if you will get those deposits back, im going to do the same thing ?

There are many countries who have these restrictions and yet people are still able to play in some casinos.  

I think you just had bad run and want your lost money back. That is why you are making such a fuss

The point probably is he would never have been paid a withdrawal. Things like this happen regularly and the casino screws the player over. The consumer should and does have a lot more power these days, they just don't have the knowledge to use it.

 

[moonlandingwasstaged]

Lol, if you will get those deposits back, im going to do the same thing ?

There are many countries who have these restrictions and yet people are still able to play in some casinos.  

I think you just had bad run and want your lost money back. That is why you are making such a fuss

You clearly haven't read anything on this topic, next time try to withhold your nonsense comments, thank you very much. That's first and last time I'm going to reply to you to keep the topic clear as possible.

Update on topic: eCogra notified me that they're contacting VeraJohn today, I might get an answer sooner than I thought. Still if it doesn't satisfy me I will contact PAB and if that doesn't help me I will simply sue them as a last resort.

 

[moonlandingwasstaged]

Having reviewed the details of the dispute, we have founds as follows:

·        Account [email protected] was registered on 19.11.2018 at 01:39:28;

·        On 21st November 2018 you were informed that there were no jurisdictional restrictions in place:


Chat 21/11/2018 16:45

Hey, welcome to Vera&John! You're speaking with Christian E, how may I help you?

Edgaras Stravinskas: Hello I would like to ask if players from Lithuania are permitted to play on your site?

Christian E: Hello there Edgaras

Christian E: One moment and I will have a look

Christian E: Thank you for holding Edgaras, players from Lithuania are able to play on our site




·        On 17th January 2019 you contacted Customer Support requesting information regarding withdrawal and were advised that a bank transfer will take up to 2-3 business days as MasterCard does not function for withdrawals:


Chat 17/01/2019 14:46

Edgaras Stravinskas: Hi I just want to ask about my MasterCard. Deposits are working fine everything is okay, but it seems there is no way to cash out for MasterCard users

Edgaras Stravinskas: Or am I missing something

Edgaras Stravinskas: I want to keep playing here but the thought of no proper way of withdrawing in case I win scares me lol

Bjorn A: Hi Edgaras,

Unfortunately as mentioned in our T&C

4.13 Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately MasterCard does not currently facilitate this functionality.

Bjorn A: You can find more information regarding your withdrawals from this link https://www.verajohn.co.uk/about/terms-and-conditions

 

Edgaras Stravinskas: Is that direct bank withdraw thing going to work 100 percent? Im using SEB bank. And is there any fees to withdraw

Edgaras Stravinskas: I mean do I need to pay fees when I withdraw

Bjorn A: Yes the direct bank withdrawal should always work and you will receive the funds in 2/3 business days and

4.16 Dumarca reserves the right to impose a reasonable fee reflecting its direct costs on withdrawals under £50. Further external banking processing fees may apply from time to time which may be outside of our control. See 4.20 of these Terms and Conditions.




·        On 18th January 2019 you contacted the Customer Service representative and requested a withdrawal of EUR 110:


Edgaras Stravinskas: and i want to withdraw 110 euros




·        Your account balance at the time reflected 110.85 EUR:


Transaction ID



Date



Account ID



Trans



Note



Ccy

Delta​

Balance​

11892119141​

18/01/2019 10:53​

23036698​

WINNING



Reactor



EUR

97.6​

110.85​

·        On 19th January 2019 you provided Customer Services your bank account details and confirmed that a manual payment would suffice;

·        You however proceeded to wager the balance in your account down to 0 as reflected below:


Transaction ID



Date



Account ID



Trans



Note



Ccy

Delta​

Balance​

11910454494​

19/01/2019 23:42​

23920330​

WAGER



Scratch Magic Mobile



EUR

-1​

0​

11910452543​

19/01/2019 23:42​

23920330​

WAGER



Scratch Magic Mobile



EUR

-2​

1​

11909800020​

19/01/2019 22:16​

23920330​

BONUS_RELEASE



Shop Spin Credits



EUR

3​

3​

11909795621​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-0.6​

0​

11909795032​

19/01/2019 22:15​

23036698​

WINNING



Ivanhoe



EUR

0.48​

0.6​

11909794681​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-0.2​

0.12​

11909794434​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-0.2​

0.32​

11909793832​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-1​

0.52​

11909793564​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-1​

1.52​

11909793334​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-1​

2.52​

11909793094​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-1​

3.52​

11909792850​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-1​

4.52​

11909792613​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-1​

5.52​

11909792395​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-1​

6.52​

11909792136​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-1​

7.52​

11909791890​

19/01/2019 22:15​

23036698​

WAGER



Ivanhoe



EUR

-1​

8.52​

·        You were provided the 110 EUR withdrawal originally requested, but the balance was wagered away during processing.

·        Your account was blocked on 21.01.2019.

Given the above, we are satisfied that, as a result of you having depleted the account balance during processing of the withdrawal, a refund of deposits is not due.

Should you have evidence to the contrary, please provide it to us within the next seven days and we will investigate further. In the absence of having received such evidence, the dispute will be closed in favour of the operator.

Kind regards,

Estelle

After all this waiting they answered to the wrong problem and request. That's how eCOGRA works. Jesus christ it's like their job is to back up casinos. They literally got info on verajoh support lying about jurisdiction and they don't even care lol what kind of service is this are you kidding me? I'm speechless

 

[moonlandingwasstaged]

I want to add that all of these messages were taken out of context, parts about casino supports lying about eligibility and ''technical issues with pay out'' were left out for some reason. So there is your so called ''legitimate casinos and their regulators" on the plate.

Also to glue this disgrace of an email their took over one month time.

About mastercard issue - this was as a last resort, no idea why there was no proof provided about them lying that over withdrawal methods doesn't work or as they said ''not available for your country" which by the way were lies as well by their support team.

This was the most illogical thing I've read in a while as well:

Given the above, we are satisfied that, as a result of you having depleted the account balance during processing of the withdrawal, a refund of deposits is not due.

I like how first thing in this e-mail eCOGRA is confirming VeraJohn lying about my eligibility to play and yet it's not even focus of the issue.