UltraCasino withdrawal time..

Status
Not open for further replies.
Fast17 said:
I won 2100$ canadian on NitroCasino. im trying for the last 3 weeks to withdraw. After 2 weeks they requested for me to send them documents that i already had sent a while ago. It wasnt my first withdraw with them. after 1 more week my payment was pending for more then 3 days. I always had to contact them to make stuff move. ETC ETC. Finally fernanda went above and beyond. Got told they had checked my documents but it wasnt done. So she is now making sure the withdraw goes from pending to processed.

It would be nice for a representative to contact me to clarify what happened and maybe help for other future customers thanks
Click to expand...
@Bob_NitroCasino if you have time please help him

 
Update:

6th business day, now they asked for more bank statements from where I top up my Transferwise card. This doesnt seem right at all, why would someone have information about my balance and what I do with my money and where I pay with all of the money that I earn?  

 
9th business day, still nothing, they asked for bank statement from other card that I never used on the casino, not sure why. Im out of the country so I can be online as much. 
 

I talked with Maltese lawyer yesterday and I explained him the whole case, he said to wait until next week, if I do not resolve it he will go and open a case against the casino.

 
Hi Jane,

Im going home tomorrow, and I will check everything from home. So I dont know much about the online casinos. My case is still not resolved in ~10 business days even after providing information about all of my bank statements, they even asked for statements of banks that I have not used in their casino.
 

This was the most unpleasant experience I received from online company in my whole life. They are slow to reply, they don't reply if you don't send them 3-4 messages, they say the documents are sent to other department, but they are not. Their website states 72h, but its been 10 business days or 240h. 
 

Please PM me, I already talked to a good reputation lawyer in Malta, if they do not resolve this the upcoming week Im calling the lawyer and starting a lawsuit against their company. 
 

 
For me Ultra has been great.

I won the promotion 200€ three times and managed to cash out 2 times after wager (over 500 € alltogether after only 10 €  first deposit). Documents were not needed ( I'm from Finland and regulations seems to be non excistent here) thanks to swedish pay'n'play Trustly verification. It took about a day to process withdrawals and thanks to sepa payments transfers were instant. My last withdrawal was under a day also.

I agree there are alot dodgy casinos but I have to say Ultra (Nitro too) is  a decent casino. I believe nowadays casions have been hit hard with regulations and fine's could be deadly for new casinos in light of the recent money laundering scemes around the world of banking.

I have had my fair share of mishaps with casinos, but I've got help from @Skylined87whom I'm really grateful to and it's always been sorted out.

I know it's nerve-racking to wait for the money You earned. Hope You'll get it sorted out and can enjoy your winnings soon!

 
I won 4500 euros, first when trying to withdraw I got same error as the member above. After around a week they started asking for documents, and I already provided everything 3 days ago Thursday, Its been ~10 business days since all of this started and ~14 days overall.
 

Yes you are right it might also depends where you are from and how much money you won, but I think 2 weeks is plenty of time to solve everything, I got an email from support yesterday that they will get back to me “Monday the latest” lets see if they keep up with their promises.
 

 
Last edited by a moderator:
It will take some time. Don't get me wrong, I'm on you're side, but the "relevant team" probably consist of one or two members who are working 9 to 5 jobs and don't care.

I'd like to post a video from South Park that perfectly captures this issue, but those goddamn liberal fcktards have taken down all the vids.( customer service Steve )

 
Hi all,

For anyone reading this:

Money got paid  Monday, today I cashed it out. Because it was a manual transfer they charged around 20 euros fees.
 

Overall looks OK, the delay might happened because I deposited with business card, support was not really good ( some of them)  5/10, Bob on the forum was really helpful 10/10.
 

Thanks everyone for your help! 
 

 
Last edited by a moderator:
Status
Not open for further replies.
Back
Top