Ultra casino withdrawal problem

[trebert]

I tried to withdrawal from ultra 4500$ and it bounced back to my account now if I try to withdrawal money it just fails. It's been 4-5 days and still unable has anyone else experienced this all they have all my required docs and my they escalated my case but still stuck waiting I live in Canada and my only withdrawal option was international Bank transfer where they requested my clearing number /bic /iban which I got directly from the bank so now I'm just waiting ty

 

[trebert]

Still unable to cashout

 

[Orzabot]

@Bob_UltraCasino hi, here is another that would love some help. Hope you have the time, it is very stressfull not knowing if a cashout can be completed. 

 

[trebert]

I don't know how to send a private message so not sure how to let you know my email

 

[trebert]

Ok I figured out how to message Bob thanks

 

[Rushqc]

Hello there , did your issue got fix ? I have exactly the same problems as you , won 10k 48h ago , can’t withdraw anything getting an error message to try again later . I am verified no bonus was use 100 % legit 

 

[trebert]

Nope just still waiting so hopefully soon

 

[trebert]

Its now been one week not letting me cashout no one is emailing me from the support team so lame

 

[Bob_UltraCasino]

Hi everybody!

Thank you for sharing your experience with UltraCasino!

@trebertand @Rushqc I have replied to your private message and have contacted the relevant department to find out more. 

I will send you a message as soon as I have heard back from the relevant team!

I would like to apologize for the experienced inconvenience and Thank you for your patience and collaboration!

Kind regards,

Bob

 

[Rushqc]

Thank you @Bob_UltraCasino

 

[Rushqc]

Just a quick reply , @Bob_UltraCasino help me out and we fix my problems have a first 5 k withdrawals pending  thanks you so much ! 

 

[Orzabot]

Just a quick reply , @Bob_UltraCasino help me out and we fix my problems have a first 5 k withdrawals pending  thanks you so much ! 

Great news, happy that it worked out. Congrats with the win

 

[trebert]

I was able to make my withdrawal just waiting for a comfermation email 

 

[PunjabiMC]

very good to see someone from ultracasino could help via this forum!

 

[trebert]

My money is in my account all good thanks  

 

[Rob8989]

WTAM wygrałem w ultra casino 270000 tysięcy złotych mam problem z wyplatom wysłałem wszystkie dokumenty a oni nadal ściemniajom co z tym zrobic

 

[Bob_UltraCasino]

Hi @Rob8989

I have now sent you a private message asking for your registered email address.
As soon as we recieve an reply from you, we can look into the issue for you.

Kind regards,
Bob

 

[Jambok]

Shouldn’t take a rep to sort these kind of problems they have let you deposit money so should let you withdraw no matter the amount if they aren’t happy on opening the account you shouldn’t be able to play or deposit till they have seen documents just casinos taking the piss you did that in a land based you would get a smack!