Ultra casino- never again

[joemama]

Bob is the best! Always on top on things, and always doing all he can for the customers

This is the first time I have heard a casino paying a customer even if he/she touched the withdrawal and lost it. 

Strange how quiet people are when the issue is solved. No thank you and no confirmation that the issue is solved.. 

They agreed to refund it ‘Due to exceptional circumstances on the issues you have raised’, that and the amount of evidence that I provided them with showing that I was entering correct banking details every time I tried to withdraw countering their claim that they cancelled the withdrawals due incorrect details and so they should have processed it the first time of asking.

I did thank Bob via private message for his help in this matter. 

 

[weimaren87]

^^ forum user is Canadian, it is real early over there and forum user might not be frequenting this forum all the time.

I second the compliments for Bob, amazing.

It could be that in this case, but most complaints ends without a thank you or a confirmation when it is solved.. Is it not ordinary courtesy to do so?

@Skylined87 case solved.