Ultra Casino - Missing deposit

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inzom1337

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Hello CG!

For over a month ago i tried to deposit 500kr to Ultra casino, and it failed. Tried one more time, and it failed. 

I saw that the money was taken from my bank accouny, and i contacted support. They told me to wait 5 days because the money would maybe be back on my account. 

7 days later, no money on my account. I sent a mail to them with bankstatement and the to Missing deposits. And got back that they would contact the payment provider.

Now over a month, after i contacted the support, this is the only answear i get:

The relevant department replied that we are still waiting for the reply from the payment provider regarding your missing deposits. 

How long time does this usually take? Is it normal for it to take over a month?

 
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Hi @inzom1337,

Thank you for sharing your experience here at CasinoGrounds! 

I would like to apologize for the experienced inconvenience, and assure you that I'll do my best to get this solved as soon as possible!

I've contacted you via private message requesting your registered email address, so that I can take a look at this. 

Kind regards,

Bob

 
I am certain Bob can solve this for you!

These issues should never take a month. I guess it can take up to 24-48hrs max.
 

 
Hi @inzom1337,

Thank you for your patience and collaboration with this case! 

I'm happy to inform you that the missing deposits were credited to your UltraCasino account yesterday at 13:56, which we can see that you've already noticed. :)  

I would like to apologize for experienced inconvenience, and for the delay closing the case. As a compensation for this, I've added a bonus on to your account. 

You can find more details in the private message I sent to you here at CasinoGrounds!

Good luck while playing at UltraCasino!

Kind regards,

Bob

 
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