Troubles with verification on Caxino/Wheelz

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Kabel

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Hi!

I first verified with some troubles might i add at caxino. One of the cards i deposited with earlier this year has been closed, so i dont have it anymore. After a while, they accepted a bank statement, showing transactions.

Then they requested me to verify with wheelz too, because they are a sister brand. I have played there before. They wont accept this information, and requests pictures of the cards i dont have anymore. I have explained that multiple times, and uploaded account statements, showing transactions to their site, and also screenshots from my online bank, showing that the cards are closed.

I'm at a loss, and dont know what to do. 

Also worth noting, is that Caxino wont prosess my withdrawal until i verify with Wheelz.

 
Kabel said:
Hi!

I first verified with some troubles might i add at caxino. One of the cards i deposited with earlier this year has been closed, so i dont have it anymore. After a while, they accepted a bank statement, showing transactions.

Then they requested me to verify with wheelz too, because they are a sister brand. I have played there before. They wont accept this information, and requests pictures of the cards i dont have anymore. I have explained that multiple times, and uploaded account statements, showing transactions to their site, and also screenshots from my online bank, showing that the cards are closed.

I'm at a loss, and dont know what to do. 

Also worth noting, is that Caxino wont prosess my withdrawal until i verify with Wheelz.
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Have you considered asking your bank to provide you proof of having these cards on headed paper? Maybe see if they can confirm that these cards apply to the bank account but are no longer active? 

Its a bit silly wanting to verify cards that are no longer in use but I guess theres a reason behind this. 

 
I talked to someone at wheelz suppor just now, and they said that a screenshot from online bank, showing that the card is closed and showing the url. I have provided this now. I will keep you posted.

 
Good luck! May be worth preparing to contact your bank and getting a headed document stating these cards are no longer active. 

 
Well, seems they finally decided that they want headed documents, and i am in the prosess of getting this. I have to say that the information from the customer service before this, has been mostly confusing and unhelpful.

I'll keep you posted.

 
I agree biggestdosser. 

Anyway, i have now got proof of ownership for both of the cards and uploaded them to the sites.

I hope it will get resolved soon.

 
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