The story of 10bet and Finn and the swirly spin

[PeacefulAnarchy]

Been signed up with 10bet for a while now, no issues whatsoever until....

I was given free spins on Finn and the swirly spin. Played out 9 of the 10 free spins with some reasonable hits, and on the last spin I managed to trigger the bonus! Bonus was going well, paid about £17 off a 10p stake, till I got to the last spin and comes up with game unavailable (screenshot below). As with all netent free spins you need to complete them before it transfers to your cash balance. I refreshed, tried different browsers but no matter what I still get the game unavailable message.

 This has been the situation for about a week now, and customer support keep telling me they are dealing with the issue. 

I was wondering if anyone else has experience of a similar situation?

 

[Skylined87]

Been signed up with 10bet for a while now, no issues whatsoever until....

I was given free spins on Finn and the swirly spin. Played out 9 of the 10 free spins with some reasonable hits, and on the last spin I managed to trigger the bonus! Bonus was going well, paid about £17 off a 10p stake, till I got to the last spin and comes up with game unavailable (screenshot below). As with all netent free spins you need to complete them before it transfers to your cash balance. I refreshed, tried different browsers but no matter what I still get the game unavailable message.

 This has been the situation for about a week now, and customer support keep telling me they are dealing with the issue. 

I was wondering if anyone else has experience of a similar situation?

View attachment 8641

Hey!

I think you are waiting for a bit because they need to contact the provider of the game - NetEnt and that takes time while they communicate / resolve the issue.

I'd say give it few more days.

 

[PeacefulAnarchy]

Hey!

I think you are waiting for a bit because they need to contact the provider of the game - NetEnt and that takes time while they communicate / resolve the issue.

I'd say give it few more days.

Update!

loaded up the game today and it has lost my balance and the bonus I was in. 

Went straight to live chat and was told they are still having an “issue” and will be in touch. Feel I am just getting excuses now