Stay far away from Casobet.

[Rabbitmas]

Couple of days ago I made a deposit of 100 Euro and got a 120% bonus with 35 b+d wager. Basically I finished the wager and bought some bonuses after the wager and cashed out 2000 Euros and with 5-600 left in my account. Got an email the day after which they stated that I violated the bonus terms by playing a megaways slot during wager which I did not and they removed my winnings and tried to give me the original depositamount back 220 Euro, but I had to wager it again!

I asked for proof of the selected slot with screenshots because at the transactions-page you cant see which slots you have played. This plus a very unfriendly tone by customerservice via chat and email has made me quite suspicious of how they operate. Still havent gotten a response with screenshots of the supposedly wrongdoing by me and sent another email asking yesterday but surprise, no answer.

I should have known better tough to play on such a site since it doesnt even say which license they operate under. I had to ask in chat under which license they operate with. Never had a experience like this with a casino and have had some curacao casinos which have been perfectly fine but this casino ruined my impression of that. 

Does anyone know if it is any point sending a complaint to the curacao entity and if so where and how do I contact them?

Play smart folks and stay away from casinos like these.

 

[vanHooff]

Play smart folks and stay away from casinos like these.

This.

I didn't know this casino, but from reading all Terms & Conditions I could already tell this is a terrible place to  play. Lots of rights for the casino and all sorts of restrictions for the player, but not even a complaints procedure beyond their own customer support.

A testimonial from a website called 'non gamstop bets' does not help either in my opinion. 

For completeness: this is the full complaints paragraph of Casobet:

Complaints and notifications

22.1. If you have complaints about the functionality of the Site, you should contact the support service in the shortest time possible and only then lodge a claim.

22.2. In the case of a disagreement, you agree that records on the server and all correspondence will be submitted as the final evidence in resolving the contentious issue.

22.3. You agree that the result of each game is determined by the random number generator. If the results on our server and on your computer are different, the data on the server will be key and final. If your balance on your computer is different from the balance at our service, the information on our server must be final. Any amount on your account may be lost as a result of a person’s error or technical problems.

There is also #28:

Legislation and jurisdiction

28.1. These Terms and Conditions comply with the legislation of Curaçao and you unconditionally submit the exclusive (sole) right of the courts of Curaçao jurisdiction to settle any dispute resolutions (including claims for compensation and counterclaims), that may arise because of creation, validity, effect, interpretation or action, or legal relations established by the Terms or in any other manner arising from the Terms.

Not sure if this helps.