Stake - Wasn't able to cashout in time / even if the button was there

[Luigi Rubuano]

Hi. I am almost a Plat member in Stake, I've played since the end of February and wagered about €200,000.

So I am a very dedicated gambler I must admit.

Sometimes I do betting, and today I was betting a few.

On a tennis game I've bet on the break point €1000 and the payout was €4500. The game was 0-40 for the man I was betting to, so I decided multiple times to try to cashout. Nothing happened. 15-40, 30-40, 40-40... well, I've lost the bet. 

So I decided to immediately contact the support and I was quite aggressive to tell them my point of view.

First, they told me there was no cashout attempt in my bet. Then, they told me they were looking at another bet and there's one, but it was done after the game was done. They did share the screens of the SINGLE cashout attempt and the time. The odd part of this is, not only that usually the cashout button disappears after the game ends IMMEDIATELY and I was able to press it after 30 seconds, but they had no trace of my multiple cashout requests.

I'm very sad.

 

[gypsycream26]

I have had the same issue's in the past , sometimes it has been available , then it disappears , the small print though in my chosen Casino covers them as it states the cash out can be withdrawn and not issued at any time blah blah blah  ,  it's a hard pill to swallow esp with that kind of stake.   

 

[george_world]

Yeah, it’s hard to prove that they are wrong 

 

[TheCasinoGuy]

I've had the same issues with different bookies. The problem is sometimes the bets get suspended when the ball is inplay so even if the button shows up, you can't cashout the bet.

 

[Bradley swadkins]

Same pal

 

[Igor96]

Ur playing on a casino that gives stupid cunts fake money to stream. 

What are you expecting from that shithousery? 

 

[mallerdt]

Dont play on these scam websites lol.

 

[Willis Mills]

I have also had the same issue's in the past

 

[remi9ti]

From my understanding Cashout feature is just an offer, and not really something any casino is obliged to give you. If they don't accept your cashout request they can easily do that and you just have to live with it really. I'm not trying to defend the site your have been playing at because I don't know or play there, however it's pretty common all places in regards to the cashout-feature. Tough luck mate.