Spelled my bank name wrong

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nelisx

nelisx

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hey everyone, I might have a problem with Playgrand Casino. My account is verified, and I made a withdraw last week. It says it can take up 2-5 work days. But then I notice that the name of my bank was not spelled correct, Norsea instead of Nordea. The IBAN, SWIFT and name and address are correct. But now the casino says there is nothing whey can do for me, probably the money is gone and I wil not get my washout. Is there anything I can do about it it? Talked to my bank and they say the money can never be gone.

Regards, Niels Smits.
 
That's bull. They are trying to scam you. If they wrote the wrong name the money will be refunded to the casino.

 
And the thing is, they say it takes 48 hour to verify the withdraw because they check it manually. What do they check then??

 
Geordiemag1 said:
To be fair I put my date of birth in wrong by one day and they verified and paid me no problem. 
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There is a major issue with a number of UK operators on this. Some of this will/has come to light recently.

 
I sent in my documents and they manually changed it. Genuine mistakes do happen. Its how the operator deals with it is the question. For me they had no reason not to pay out and should be the same for the person with the bank name issue. 

 
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