Peachyslots
New member
When you lose vs when you win 
Source of wealth ( meme ) 👌😉
- Thread starter Peachyslots
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LetsGiveItASpin
Administrator
Hahaha, brilliant mate!
StallCation
Active member
Yup spot on @PeachyPeach!
And since I've got the time, I feel a little summer rant coming on, so with the risk of sounding redundant - as we all know this situation - here goes:
Last summer I played a lot on Casumo during July and August and didn't hit shit, despite depositing around 1100€ all in all, no questions asked about SoW of course... Then in the beginning of September I hit some birds on BoD for a nice 883x consolation win and cashed out 350€. Still no problems.
Come October I got an email from Casumo, stating I had to do SoW again, although I had provided Casumo with everything, when I signed up back in 2019 (ID, bank statement, VISA card screenshot, proof of address etc.). I uploaded the requested documents and got another email confirming everything was ok: "You are now able to deposit and withdraw from your Casumo account" were the exact words - I still got the email.
I deposited 30€ soon after and hit a good one on Extra Chilli. However, when I tried to cash out another 135€, I wasn't able to withdraw. I contacted support and was told I had to do SoW - again! After uploading everything requested by Casumo, I was told my Danish driver's license was not adequate as ID, because it was too old (???).
The license is still valid, but was issued back in 1993 (yes, I'm that old, hehe...). However, it has never been a problem to use as ID on any other casino sites. I was asked to get a new driver's license. I could also upload my passport instead, but this was not possible for me, as it had just expired in early 2020.
A new passport would cost me around 100€, and the process of getting it re-issued was pretty slow at the time, due to COVID restrictions in Denmark. I told support at Casumo that I had received confirmation by email that everything was in order, but that was apparently "a mistake" (?). Even after sending the email as proof, Casumo maintained the demand for a newer picture ID, but I didn't wan't to use 100€ to withdraw 135€ tbh.
Instead I played on my 135€ balance to try to get it up, and of course ended up losing it all in the end. It did last a couple of months though, so not too pissed about it. But I haven't played on Casumo since this occurence - and I can't recommend anyone to do it either. End of summer rant!
And since I've got the time, I feel a little summer rant coming on, so with the risk of sounding redundant - as we all know this situation - here goes:
Last summer I played a lot on Casumo during July and August and didn't hit shit, despite depositing around 1100€ all in all, no questions asked about SoW of course... Then in the beginning of September I hit some birds on BoD for a nice 883x consolation win and cashed out 350€. Still no problems.
Come October I got an email from Casumo, stating I had to do SoW again, although I had provided Casumo with everything, when I signed up back in 2019 (ID, bank statement, VISA card screenshot, proof of address etc.). I uploaded the requested documents and got another email confirming everything was ok: "You are now able to deposit and withdraw from your Casumo account" were the exact words - I still got the email.
I deposited 30€ soon after and hit a good one on Extra Chilli. However, when I tried to cash out another 135€, I wasn't able to withdraw. I contacted support and was told I had to do SoW - again! After uploading everything requested by Casumo, I was told my Danish driver's license was not adequate as ID, because it was too old (???).
The license is still valid, but was issued back in 1993 (yes, I'm that old, hehe...). However, it has never been a problem to use as ID on any other casino sites. I was asked to get a new driver's license. I could also upload my passport instead, but this was not possible for me, as it had just expired in early 2020.
A new passport would cost me around 100€, and the process of getting it re-issued was pretty slow at the time, due to COVID restrictions in Denmark. I told support at Casumo that I had received confirmation by email that everything was in order, but that was apparently "a mistake" (?). Even after sending the email as proof, Casumo maintained the demand for a newer picture ID, but I didn't wan't to use 100€ to withdraw 135€ tbh.
Instead I played on my 135€ balance to try to get it up, and of course ended up losing it all in the end. It did last a couple of months though, so not too pissed about it. But I haven't played on Casumo since this occurence - and I can't recommend anyone to do it either. End of summer rant!
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WestwellLass22
New member
Hahaha too true!
CrazyDuck4
New member
Thats brilliant
StallCation
Active member
Yeah, too bad most people probably missed your little hernia joke there, as the quote doesn't expand automatically. Quite funny though!BaltimoreRain said:
My point was merely this - even if your name is Casumo, you can't just bend the rules as you see fit, in my case by voiding valid ID and sending misleading emails. If I would have bothered to take it to the Danish Consumer Ombudsman, Casumo would probably have gotten a slap on the wrist. I figured it wasn't worth the hussle for 135€. Maybe that was a bit lazy.
Anyway, Casumo is shit imho, there are far better online casinos - in Denmark at least.
Runningmanscotland
Active member
Luckily, I've not had to experience this yet and probably never will based on how much I normally win. 
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