[SOLVED] Avoid Leo Vegas at all cost

[fraudmaud]

I think LeoVegas did the right thing here but just not quickly enough. I'm not sure what your complaint is other than wanting deposit boost on football odds,or have I read that wrong? If it was me who was dealing with your letters and emails I would have cut your your account straight away.I can also say that it is difficult to understand sarcasm in letters and emails so it would probably simply look like a problem gambler with an empty bank account asking for some credit to me. If you can afford to gamble large sums then fair enough and I'm sure your luck will turn at some point soon. My advice would simply be to go elsewhere as there are lots of gambling companies,bookies and casinos who seem to be begging for customers like yourself so take advantage of them.

I do not think you really understand what this is about.

What Leo Vegas basically did was to steal 400-620€ from me depending on how you look at it. Their TCs save them. They can close an account at anytime. They dont have to give you an answer to why.

Its scary. They could have waited 2-3 days and let me finish the monthly campaign, not wait 14 days and let me put in more money in the campaign and then close/pause the account without even a phone call. What kind of unseriousity is that?

I know what I am talking about. I even won a trip with Leo Vegas to the Champions League final before so I would not bash on Leo unless I wasnt really shocked by the treatment in this matter. I have been playing on easily 20+ sites over the years.

As I said. All good for a long time but how they decided to handle this case is totally absurd and I basically cant believe it.

 

[BoracicLint]

I do not think you really understand what this is about.

What Leo Vegas basically did was to steal 400-620€ from me depending on how you look at it. Their TCs save them. They can close an account at anytime. They dont have to give you an answer to why.

Its scary. They could have waited 2-3 days and let me finish the monthly campaign, not wait 14 days and let me put in more money in the campaign and then close/pause the account without even a phone call. What kind of unseriousity is that?

I know what I am talking about. I even won a trip with Leo Vegas to the Champions League final before so I would not bash on Leo unless I wasnt really shocked by the treatment in this matter. I have been playing on easily 20+ sites over the years.

As I said. All good for a long time but how they decided to handle this case is totally absurd and I basically cant believe it.

I'm not sure how they stole money off you,did you have a remaining balance when they closed your account?

 

[fraudmaud]

I am stunned.

I got my account paused for three months as above. Fine. I was welcome back after 3 months. No problems, just ask. 

Yesterday I sent an email and asked for a compensation BONUS with wager requirements since Leo did not want to solve this situation as adults. 

Instead of getting a friendly reply I got an email saying I am banned for Life. 

Everyone that knows casino business knows that when you have lost for a long time a big win to even things out eventually will come. 

Leo now decided to cancel my account for Life since they know I will profit because I am down alot in RTP. 

This is nothing but a huge scam! 

Do not trust this company!!!

<personal information> in their VIP are so scared he does not even dare to answer emails even though I have a friendly tone. 

When I get home I will post evidence with email conversations. 

 

[fraudmaud]

LeoVegas email the 27th of December: 

We want to inform that you cannot open any other accounts at Leo Vegas and must wait until the 3 months have passed to re-open the account.
Remember that Leo Vegas isn't going anywhere. We are staying here and when the placed break/pause is done we will give you a warm welcome back. 

I sent them an email yesterday, like this: 

Hello <personal information>!

My 3 month break is coming to an end. 
I did talk a little bit with Kim (LetsGive...) who explained to me that this ran higher up in the company and therefore you couldn't do anything. 
But couldn't you have wrote to me directly? Why through Kim? Anyway.. 
Since Leo didn't want to solve this situation as adults I have to find myself getting run over. 
Can you at least hook me up with a Bonus for odds? With Wager-requirements when I can log in again
That would at least ease the pain over the situation a little bit. 
Anything we can work out? 

Then silence for 36 hours and then I got an email from Leo Vegas Support! (Not <personal information>. Why is he hiding?)

Leo Vegas email the 13th of March: 
Basically they said in my language (to lazy to translate the whole text) that I am banned for life. 

First they say: Welcome back in 3 months and we give you a warm welcome again. 
Then after 3 months (almost): You are banned for life. Goodbye. Thanks for your money. 

This is the End of the story as you will know it. 

I am however someone you don't want to play games with. 

I have address to many employees by looking up many of the people working at Gears of Leo AB and by searching at facebook. 
It's kind of fascinating how much information one could achieve with only facebook.
I would never hurt anyone. But I love to send chocolates and love letters. I will not stop until I have received the 620€. 

I have lost 40-50k € at Leo Vegas over the years I have been active. I don't even care about that money even though I think it's unfair by Leo to close my account when being down a lot. Everyone that has been playing for a long time knows that a big win is due to even stats. Has been so at every site I have played at.. down 10k euro, then you get a big win of 8k euro. Down 20k euro, you get a 16k euro win and so on. Leo Vegas ban me now since the system is due to pay out. Keep the 40-50k euro but what's right shall be right and I will not stop and it will only get worse depending on how much time it takes. I can't spell any more beans now. Leo Vegas know what my bank account is and the amount of their theft. 

Sorry if you find this last message a little childish but this is the last resort. Banned for life and nothing to loose. 
This whole thing has been insane. 

Play here at you own risk. This company has grown too big for it's own good. 
You will get ran over. 

 

[fraudmaud]

Today I got an email from Leo Vegas Legal Team due to some comments about addresses and employees. 
Was told to stop or legal actions would be taken against me. Fair enough.  

Still awaiting my 620€. Probably won't get them but then don't come crying to me when shit hits the fan. 
I already told Leo Vegas they are messing with a pissed off dude that has nothing to loose. 

Can't write more since Leo reads here and basically owns the place. Would not be the smart move. 
Thread can be locked. I will not respond here anymore.

 

[fraudmaud]

And to add to some final words: 

I would never do anything that could hurt anyone physically. 
I am genuine friendly guy that got robbed by Leo Vegas in the most despicable way. 
Closed account 2 days before the monthly campaign were to end and several weeks after the email I sent just so they could drain more money before closing it. 

Then lied and said 3 months break, welcome back then. 
Then after 3 months when I wanted to open account, banned for life. 

This site is nothing but a joke and even if Leo Vegas say they can sue me for all further comments I make in forums or whatever, they can't sue me for telling the 100% honest truth. All my text I have written above is from emails between me and Leo and it's all saved in several email accounts. 

 

[EnglishGuy]

Casino's are shady as fuck. No reponse here from the Leogrounds affiliates i see.

Personally, i think they have acted very dishonourably. 

 

[bazza2281]

Wow you have gone to far!! You have lost money and seem to be bitter about Leovegas done the right thing in my opinion and proved they have done with your last few ridiculous posts.

 

[fraudmaud]

Wow you have gone to far!! You have lost money and seem to be bitter about Leovegas done the right thing in my opinion and proved they have done with your last few ridiculous posts.

I don't care about the money I have lost. You obviously did not read the post. 

I just want to mention that this situation may be marked as SOLVED!
Daniel made an effort and took this to higher level and I am happy we finally could reach an agreement regarding this. 

One of the main reasons that Leo Vegas decided to pay me back was that the handling time was to long. 
Leo Vegas received an email that they took as very serious content from me and it took 14 days until responsible gaming paused my account. 
That is the main reason. It took way to much time. Instant action should have been taken against my account. 

Let me give an example: 

Member X writes to a gambling site: I have lost everything, might kill myself tonight. 
And then the gambling site takes 14 days to pause the account or take any action. 
Is that reasonable? No. 

Let me just say that the above text is an extreme example and nothing close to what I wrote but still. 
The handling time was to long and therefore Leo decided that it was fair to pay out. 

I am happy with the solution and it feels good to put an end to this. 
This was never about the money itself. If you think that, then you have completely misunderstood my p.o.v. 

Have a nice weekend. 

 

[CodyL]

If and when my deposits don't go missing the same games I play on other online gambling sites eventually give me a win. This site whoever does not let you use quick spin or spin stop features not do they payout the same as other sites it's a 99% loss rate from my experience. Yet the platform is modified from  provider.... Do not trust