Hi sorry to bother you all
need a bit of advice
my wife set up a account with sky bet with her card details et. 4 years ago added my card at some point to which we been loading money in from both accounts since we open the account withdrawing money when needed to
last week I put in to my account 1150 to my card had we have never had any issues
last night I mange to get a good win and wanted to withdraw it but because it was a large amount it wanted to spilt it with a old card (mine) so I added 2 cards to this account loaded and withdrew money so I contacted skybet to ask them to delete the card as it was intact a old card and to that they suspended my account and locked my winnings and want all documents again 4 years of having this account never have I won a large amount or tried to withdraw it
I’ve read a lot online about cards using ur own etc et.
but 4years of using there service adding and withdrawing money last week £1150 not a mention of it they hit us with this
can any one advise
I won’t let this sit I will try get to the bottom of this
it’s way to unfair to allow us to load money for 4 years and then to then suspend the account when we actually win
any help will be much appreciate
need a bit of advice
my wife set up a account with sky bet with her card details et. 4 years ago added my card at some point to which we been loading money in from both accounts since we open the account withdrawing money when needed to
last week I put in to my account 1150 to my card had we have never had any issues
last night I mange to get a good win and wanted to withdraw it but because it was a large amount it wanted to spilt it with a old card (mine) so I added 2 cards to this account loaded and withdrew money so I contacted skybet to ask them to delete the card as it was intact a old card and to that they suspended my account and locked my winnings and want all documents again 4 years of having this account never have I won a large amount or tried to withdraw it
I’ve read a lot online about cards using ur own etc et.
but 4years of using there service adding and withdrawing money last week £1150 not a mention of it they hit us with this
can any one advise
I won’t let this sit I will try get to the bottom of this
it’s way to unfair to allow us to load money for 4 years and then to then suspend the account when we actually win
any help will be much appreciate