On 15-6 I was playing on royalpand. I just deposited 50 euro and was playing bonanza. All of a sudden site crashed and tried to login and it said my account was closed. I went on chat asking what happened?. They said because ive made gambling addicition comments on chat they had concerns and my account was under review. Note: ive went on chat that day and told them I self excluded myself on Leovegas a while ago because of gambling problems int the past. And was wondering if the selfexclusion would reflect royalpando aswell as they are sister websites with same license and platform. They then asked me if i wanted to close my account aswell? I said no and played and deposit that night. Now im closed saying its because of the comments of gambling addiction. But in fact the selfexclusion would had been reflected on the royal panda account but it did not. There for I should never been allowed depositing or playing on royalpanda. But I did. And now they found out there own mistake and closed my account. But I should get my money back of my account and my deposit refunded. But royal panda is denying me my refund. Even not paying my money left on my account. I did myself a investigation asking leovegas if my self exclusion would be reflected on royalpanda. They assured me if i was blocked on LV, RP would be blocked aswell. Ive used same adress, email etc. It didnt happen, i could still play for weeks on royal panda. Its a failure. I want my refund. Help
Royalpanda refund issue
- Thread starter Minke85
- Start date
- Status
I know leovegas owns casinogrounds. Though I want to keep this updated.
Got respond of royalpanda they will refund remaining 43 euro on my account but no refund of deposits.
They say only if it was a forced self exclusion on leovegas it would reflect on Royal panda.
Ofcourse this is not true ive chat with leovegas with my partners name. Who self exclused herself on leovegas. It reflected on royalpanda. And they assured in chat if you block your self on LV all account in same group would be banned. As does their own rules and terms say. See screenshot. Royalpanda is in same group as Leovegas. Apr 2021.
Still royalpanda keeps denying. Keep saying no only when a forced SE then you get refund.
Keep on fighting.
Got respond of royalpanda they will refund remaining 43 euro on my account but no refund of deposits.
They say only if it was a forced self exclusion on leovegas it would reflect on Royal panda.
Ofcourse this is not true ive chat with leovegas with my partners name. Who self exclused herself on leovegas. It reflected on royalpanda. And they assured in chat if you block your self on LV all account in same group would be banned. As does their own rules and terms say. See screenshot. Royalpanda is in same group as Leovegas. Apr 2021.
Still royalpanda keeps denying. Keep saying no only when a forced SE then you get refund.
Keep on fighting.
Last edited by a moderator:
- Status
