Haagsefella
New member
Make a account on UNIBET No problems fast pay out 
Rizk tries to scam, again.
- Thread starter TheMikeyx
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OneMoreBet
New member
OneMoreBet
New member
dirtystack
New member
@OneMoreBet
It’s not possible to say whether an individual has a problem or not with so little information.
Bear In mind that:
€100 000 deposited doesn’t mean £100 000 lost.
To some people €100 000 represents the same fraction of their total money as €100 does to someone else.
My deposits were around the £250 000 mark in 2019, my cash outs were £300 000. I made £50 000 profit- do I have a gambling problem?
Maybe, maybe not.
Has nothing to do with my deposit amount though.
It’s not possible to say whether an individual has a problem or not with so little information.
Bear In mind that:
€100 000 deposited doesn’t mean £100 000 lost.
To some people €100 000 represents the same fraction of their total money as €100 does to someone else.
My deposits were around the £250 000 mark in 2019, my cash outs were £300 000. I made £50 000 profit- do I have a gambling problem?
Maybe, maybe not.
Has nothing to do with my deposit amount though.
Last edited by a moderator:
OneMoreBet
New member
dirtystack
New member
Its still not sorted. I have sent some CG staff a PM which hasnt been replied to yet with video proof of that im right. Whatever Rizk are trying to claim, its simply false and i have even took the effort to make a video of it.
but then you dont even get replied to anymore by them, ridiculous
but then you dont even get replied to anymore by them, ridiculous
arnybo_34
New member
They wont go against their own made up rules and particularly the law they bought and paid for to protect them, I cant stress that enough to you. For any casino to go directly against their own policy is unheard of. You seem to be financially stable judging by your deposits and I'm sure you don't need 485 euro that bad and that its out of principal you're fighting this which again I have been down that road and done exactly the same. I can only advise you from my own experience, you wont get any admittance of a mistake on the part of any casino, it just doesn't happen, what you will get however is endless days of annoyance and feeling shafted, I said to you before, exclude yourself from all MT SECURE TRADES LTD owned sites for a few months at least then you can move on.
If however you genuinely needed the money, the only way I have somewhat succeeded in the past with any casino or bookmaker is to not ask them to admit any liability for technicalities like this, instead I have just put my case as a loyal customer, asked them to check my deposits and that if there was some way as a "goodwill gesture" or "mangers discretion" (both of which are very reasonable alternatives) on their part to award me some bonus or boost and make it clear you will be going elsewhere for your gambling, make sure you mention the parent company, this will let them know you've at least shown some initiative and that in your case your simply not threatening to leave rizk but all the casinos under the parent company umbrella.
I will be honest, its worked more than its failed, I've had everything from free no wager sports bets to matched bonus top ups and free spins. The casinos who dug their heels in or bookmakers who refused any sort of goodwill gesture simply didn't get anymore of my money. I often found that after a few weeks of not depositing on those that I started to get emails, texts and the odd phone call with offers to come back and play, so it kind of paid off in the end.
Best of Luck though and don't let it ruin your week mate
hey again @arnybo_34
thanks for your kind message. Rizk completely ignores what im saying, and when i enter the live chat, they simply close it off. And no, its not for the money but 100% for the principle because if i dont fight this, how much more times will they f*ck someone (and not just me) over?
@Skylined87 @letsgiveitaspin hopefully someone can help
thanks for your kind message. Rizk completely ignores what im saying, and when i enter the live chat, they simply close it off. And no, its not for the money but 100% for the principle because if i dont fight this, how much more times will they f*ck someone (and not just me) over?
@Skylined87 @letsgiveitaspin hopefully someone can help
dirtystack
New member
@arnybo_34
Didn’t Rizk get sold to some other licence?
I thought it wasn’t MTSecuretrade anymore.
Had a Google; Guts and Rizk are part of the Betsson group now.
Didn’t Rizk get sold to some other licence?
I thought it wasn’t MTSecuretrade anymore.
Had a Google; Guts and Rizk are part of the Betsson group now.
Last edited by a moderator:
oh i didnt even know that anymore. shame, cause some brands of the Betsson group are quite decent, but that doesnt count for Rizk
dirtystack
New member
I think the transition is what has made the Live-chat so terrible as the live chats are central to the group, not the individual casino, so the support is having to stall people while they are learning how the new casinos operate.
Will be rubbish until the operating procedures and the various departments - technical, legal, accounts etc are fully incorporated into Betsson’s existing departments.
dirtystack
New member
Seemed fine 18 months to a year ago, at least for me, saw it decline though over the last year - assumed, retrospectively, that it was due to cutting staff to reduce costs to make the casino look enticing to a potential buyer.
Probably. Its like talking to a brick wall now. Chats are closed off whilst your query not being answered, emails are ignored...
I took 45 minutes to make another email to send to them. The response was this... how rude and clearly not even bothering:
Hi Mike,
I hope this e-mail finds you well.
Thank you for contacting Rizk, with regards to your query we would like to refer you back to the e-mail that was sent you with a response to your issue.
Should you have any further questions, we are available 24/7 and happy to help you by email, telephone or live chat.
We wish you a pleasant day.
Best regards,
XXX
Rizk Customer Service.
Hi Mike,
I hope this e-mail finds you well.
Thank you for contacting Rizk, with regards to your query we would like to refer you back to the e-mail that was sent you with a response to your issue.
Should you have any further questions, we are available 24/7 and happy to help you by email, telephone or live chat.
We wish you a pleasant day.
Best regards,
XXX
Rizk Customer Service.
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