Alleone
New member
First of all sorry for the bad spelling, I hope you get the story anyway. Im not here to get help recieving my money. This is just a story of how even big gaming companies can treat theire customers in any way they see fit.
To make a long story short. I played exclusively on Rizk for over 2 years. I made hundreds of deposits and withdraws and played for alot of money. Think my rizk level was over 500. In february I played with some friends and accidentaly clicked "ban 24 hours" så my account was locked for the day.
I wrote to the chat support what had happened and that i wanted them to transfer the remains of my balance (30€). The supportperson then asked me why I wanted to transfer such a small amount. I thought it was a funny question beucase its none of their business so I answered "I need the money to buy groceries" The support person then started arguing with me that I could have a gambling problem and they needed to investigate me beucase I play for money I need for food.
I just lost my temper and told her I dont care Investigate me or you can even ban me for life just transfer the 30€ to my account. Well that was that and they closed my account. When I wanted the remains of my account they suddenly wanted me to send in alot of documents, bank transfers etc. As I said before I had made hundreds of withdraws sometimes for 10-20k €.
Since I hadnt the time I just let it be and thought that I just let the money stay there until I have the energy to send the documents. The months went by and I hade forgot about it UNTIL today when I decided I didnt want them to have any of my money.
I started chatting with a manager and the first thing she says is that they transered my money in february when they closed my account. I told her thats not true. I didnt recive any transfer and If they can tell me when they made the so called transfer I can check my bank statements.
She then gets agressive and instead of answer the question tells me I should have contacted them months ago. I told her that they have everything documented so just send me a copy of the transfer, or tell me the date of the transfer so I can look it up myself.
She refues to do that and tells me If I want my money I have to send in complete banktransfers for every day from february up untill today so I can prove that I havent recieved any money. This is a complete joke and it would be next to impossible for me to do that. I think this is the worst kind of customer handling I have ever had in my entire life and I wonder If they can even demand this? Or am I just clueless of how the corrupt gamingcompanies can do just about anything they want?
Sorry for the long post just wanted to steam of...
To make a long story short. I played exclusively on Rizk for over 2 years. I made hundreds of deposits and withdraws and played for alot of money. Think my rizk level was over 500. In february I played with some friends and accidentaly clicked "ban 24 hours" så my account was locked for the day.
I wrote to the chat support what had happened and that i wanted them to transfer the remains of my balance (30€). The supportperson then asked me why I wanted to transfer such a small amount. I thought it was a funny question beucase its none of their business so I answered "I need the money to buy groceries" The support person then started arguing with me that I could have a gambling problem and they needed to investigate me beucase I play for money I need for food.
I just lost my temper and told her I dont care Investigate me or you can even ban me for life just transfer the 30€ to my account. Well that was that and they closed my account. When I wanted the remains of my account they suddenly wanted me to send in alot of documents, bank transfers etc. As I said before I had made hundreds of withdraws sometimes for 10-20k €.
Since I hadnt the time I just let it be and thought that I just let the money stay there until I have the energy to send the documents. The months went by and I hade forgot about it UNTIL today when I decided I didnt want them to have any of my money.
I started chatting with a manager and the first thing she says is that they transered my money in february when they closed my account. I told her thats not true. I didnt recive any transfer and If they can tell me when they made the so called transfer I can check my bank statements.
She then gets agressive and instead of answer the question tells me I should have contacted them months ago. I told her that they have everything documented so just send me a copy of the transfer, or tell me the date of the transfer so I can look it up myself.
She refues to do that and tells me If I want my money I have to send in complete banktransfers for every day from february up untill today so I can prove that I havent recieved any money. This is a complete joke and it would be next to impossible for me to do that. I think this is the worst kind of customer handling I have ever had in my entire life and I wonder If they can even demand this? Or am I just clueless of how the corrupt gamingcompanies can do just about anything they want?
Sorry for the long post just wanted to steam of...
Seems he has a chatlog, let's see and wait 