[RESOLVED] Royal Panda Complaint

[shellyf89]

Dear @RoyalPanda

I made a complaint last week and recieved an email stating a refund was issued on the 22nd August 2019 and told now I'm being told its not been done i have contacted Melvin on here bit not heard nothing back and live chat and support will not help and my emails have not been answered. 

Can someone please help me regarding this matter. 

Kind regards 

Michelle 

 

[ryans_slots]

@Skylined87

 

[Skylined87]

@Skylined87

Already reached out to Royal Panda  @Melvin - Royal Panda

 

[shellyf89]

Thank you, I am just very upset as i recieved the email last week saying my refund had been processed and money refunded, then today i was told its not been done and live chat saying they can't help me. 

 

[shellyf89]

Already reached out to Royal Panda  @Melvin - Royal Panda

I really hope someone from royal panda can help me urgently as im very upset 

 

[Melvin - Royal Panda]

Hi all, we're already in contact via PM. Since this is a personal matter I prefer to not disclose any information in public. 

 

[shellyf89]

Hi all, we're already in contact via PM. Since this is a personal matter I prefer to not disclose any information in public. 

Hi Melvin i have sent you some documents via private message. 

 

[Skylined87]

Hi Melvin i have sent you some documents via private message. 

@shellyf89 Please resolve this with Melvin via private messages - no need for details here in this thread (he still gets notification when you send him a PM), unless your issue has been solved

 

[shellyf89]

@Melvin - Royal Panda

@Skylined87

Ok sorry. 

 

[shellyf89]

This Complaint has now been fully resolved. Thanks

 

[Skylined87]

Mine is not resolved yet 

You haven't made a thread have you? This is resolved for the OP of this thread.