[RESOLVED] NYspins and their verification - help

TheBullet

TheBullet

New member
Hi all,

Has anyone dealt with NYspins? I’m currently going through the most ridiculous and long winded verification process. They drag their heels for days then reject it without any info to help me. I have 5k waiting to be processed and I’m now getting frustrated and thinking about action. If anyone has any info or can help with this that’ll be amazing.

 
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TheBullet said:
Hi all,

Has anyone dealt with NYspins? I’m currently going through the most ridiculous and long winded verification process. They drag their heels for days then reject it without any info to help me. I have 5k waiting to be processed and I’m now getting frustrated and thinking about action. If anyone has any info or can help with this that’ll be amazing.
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emmalou84 said:
Did you get this sorted I’m currently having issues as well ?! 
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Gillington80 said:
I'm having the same issue with Kassu, who do I go to for help?
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Can all 3 of you please send me private message with your casino logins (emails) and what issue exactly you're having?

 
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Yep, piss poor service. Still waiting for basic documents to  be verified which means my withdrawal is stuck until they pull their fingers out.

I seen the casino recommended on here so thought things would go very smooth. Alas, that is not the case.

@Skylined87 - you may want to look into these complaints here (and elsewhere as the above post shows) before promoting / recommending this casino.

It refers to Voodoo dreams by the way.....

 
And the bull crap continuous. They are saying my docs are not clear enough. The same docs that are acceptable for other casinos.

Would not recommend using this outfit. Caveat emptor.

 
So this is getting beyond ridiculous.

They are not paying me because they can't verify my account despite eveything supplied being of good quality.

And here is the best part.... I can still make deposits!!

The fact that I can make deposits and they are withholding my payment goes against the UKGC code of conduct.

@LetsGiveItASpin @Skylined87 @nickslots

Why are you promoting this kind of casino that is clearly breaking UKGC guidelines? When I see a casino promoted here I don't expect such behaviour from them. You surely agree?

 
Slotplayer said:
So this is getting beyond ridiculous.

They are not paying me because they can't verify my account despite eveything supplied being of good quality.

And here is the best part.... I can still make deposits!!

The fact that I can make deposits and they are withholding my payment goes against the UKGC code of conduct.

@LetsGiveItASpin @Skylined87 @nickslots

Why are you promoting this kind of casino that is clearly breaking UKGC guidelines? When I see a casino promoted here I don't expect such behaviour from them. You surely agree?
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Send me your login (email) via PM please?

 
Now they want yet more stuff

Proof of bank ownership. Why when I deposited via Skrill?

Proof of gambling wins

Classic stalling tactics 

By the way... they were happy to accept £2.7k in deposits without any docs.

You try to withdraw the same amount and suddenly they put spanners in the works.

You would expect this from rogue casinos not ones recommended by reputable affiliates

 
Slotplayer said:
Now they want yet more stuff

Proof of bank ownership. Why when I deposited via Skrill?

Proof of gambling wins

Classic stalling tactics 

By the way... they were happy to accept £2.7k in deposits without any docs.

You try to withdraw the same amount and suddenly they put spanners in the works.

You would expect this from rogue casinos not ones recommended by reputable affiliates
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Wow that sounds really bad, hopefully it's fixed soon!

 
Still not getting anywhere with it. 

They said my ID that I submitted is too blurry, yet they changed my name on my account to include my middle name. As I never supplied this and it is only obtainable from the supplied ID, how come they still claim the ID is not good enough?

They are refusing to inform me whether the additional information is needed for SOW or AML purposes.

I can still make deposits.

They texted me to let me know I have freespins in my account. Why, when my account is allegedly not verified hence their refusal to process my withdrawal.

It looks like I can kiss goodbye to £2.7k of my money.

@Nick @LetsGiveItASpin Care to comment why a casino that you are promoting is behaving like this when I submitted ID, utility bill, wage slip and screenshot of my Skrill account?

 
when there has multiple complains that has not yet been solved and even a mod that has been on this forum for a long time also having problem. To show that this is taken seriously then casinogrounds should stop promoting them asap until it has been found out was is going on. It really make this forum look very bad. Looking forward to hear a response @Skylined87

Yesterday i played on a new casino (curacao) in less than 30 minutes the aproved all my documents and aproved my cashout, that is how it should be, it was even done at 2:30 at night. At least i hope many see this post on the forum and avoid this casino

 
As you can see, I today managed to make a deposit of £20 (the minimum amount I could make).

Considering that my account is allegedly not verified hence the reason that they can't pay me back the £2.7k owed, then surely they should not be able to accept deposits?

I agree with the above mentioned post. I have met some of the owners of CG a number of times and they can vouch for my honesty and integrity. I appreciate that this will not satisfy the UKGC who may well audit my account, but it does demonstrate that I don't do bullshit and play things by the books.

The only reason that I signed up at VoodoDreams is simply because they were promoted here.

For that reason, I have only posted my account of this shambles of customer services here and not elsewhere. I am hoping that those promoting this casino can assist, or if they get the "talk to the hand" attitude that they dump this casino and stop referring customers to them.

I have again tagged @Skylined87 (who I already have been in touch via PM with) and @Nick and @LetsGiveItASpin

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