[RESOLVED] Leovegas - Bets not paid

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Gambler89

Gambler89

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B387B106-387B-43C4-8FCE-7E74631349CA.pngLeovegas settled my bet wrong to a lost but its a win the site they look for the results transfermarkt and they placed it wrong and changed it today look at the pictures nothing more to say i want my winnings. Its fraud they can change our winning if we win something that later is a lost bet we dont get the money and the other way around? 

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and you didnt check back with the support?
False sportbet results get fixed. i had this, and 10 minutes after talking to them it was fixed.

 

 
Yes i did they told me they gave it to the thirdparty and let me know what the decided its a scam they just wont change it its because its 16k i know for sure. If i ask them what third party they use they wont tell me so tommorow i will call the gamecomission in malta 

 
@Slotspinner

Normally they do, but i have exact the same situation right now.

The bet was seen as wrong, but after that  all the official sites changed it to a goal from Bundu.

Now LV says, its up to our sport provider to judge how this wil end. But is it really possible to lose a bet that in fact is right?

 
Btw I saw the earlier topic of someone who had the same issue.

And it got solved by someone from LV who was also on this forum

Hi everyone,

Just to bring everyone up to speed on the issue.

Kambi settled the bets on this match according to the first report from FIFA which was wrong. After that they did not re-settle which of course led to actual winning bets showing up as lost. We have now manually corrected this for everyone that placed bets on this match and credited the winnings that were due.

Note that since Kambi has not re-settled the bets they will still show up as lost on your bet-slips. Missing winnings are added to each affected accounts balance tho.

Unfortunate event that does not happen very often but we do apologize for any inconvenience caused.

Best regards

/Johan

 
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Sure, but can someone give some advice how to solve this mistake?

There are many people hit by this mistake, and in the other topic I saw they had to go pretty far in order to solve it.

I honestly don't know what route to follow now, because LV says it is up to Kambi, and Kambi says they can't speak to an individual player.

Someone?

 
Hey @Gambler89, I've removed your other thread in "Sports Betting" section as it was exact copy of this one. I've also renamed the thread.

In addition, I've notified LeoVegas about this.

 
Hello,

Update:

Affected players should now have been credited their outstanding winnings. If you havent, please contact me in PM with your LeoVegas e-mail.

/Johan

 
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