Dear CasinoGrounds Members,
My name is Norbert one of the EnergyCasino team members and using this forum I would like to answer few of the questions and posts added to this thread.
First of all, let me please thank you for the supportive comments, however, I am also happy to answer all the critics as well. It is always a pleasant feeling to clarify this kind of situations directly with the players. Starting with the example given by Ziggy, yes it is true that all deposits made have to be wagered one time before any amount can be cashed out, in our Terms and Conditions this is pointed out, which Terms are read and accepted by all of our players before they can create the player account. As it has been already pointed out by the administrator of the forum and other members, this is a common practice. I am not working in the payment team, however, I can confirm that we had this point in our Terms starting from 2013 when EnergyCasino has been established. Maybe, it is also good to point out that Terms and Conditions for UK players are slightly different than the ones accepted by the international players, simply because of the different regulations imposed by MGA and UKGC but this point is present in both versions.
The term referring to the
initial deposit and the terms of the
bonus wagering requirements are
not related. These are two separate regulations.
Back to your example Ziggy:
The question is, how on earth does the Gambling Commission both in Malta and the UK allow such atrocities? Basically, if you deposit £10 and win lets say £5000 you are not getting it unless you wager it.
1
If you deposit £10 and you won £5000 and you have no bonus offer activated, you will have to wager £10 and not the winnings as well. The point in terms refers to the amount you initially deposited and not on the winnings. In your case, your deposit was £1000 and you have wagered £542.70 at the moment when you hit the 5 scatters on DOA (at least this is how I assume based on your comment) that is the reason why you had to continue the wagering until you reach the initially deposited amount. Notwithstanding, you could choose to accept the 5% (£50) fee and then our payment team would proceed with your withdrawal request without waiting for you to wager the remaining £457.30.
Was going to there site to read the T&C but got this page.
Thank you for the screenshot, I don't know why you got this page from Adblocker but I can just guess that because we are a gambling operator. However, the screenshot has been forwarded to our technical team and we will investigate this case separately.
Thank you so much for your attention. I hope that Ziggy and all other members will be satisfied with my reply but in case you have any further comments or opinions please share them with me. There is no reason to delete the thread, I believe that except the Title, all content will be helpful for the rest of the players present in this community. I will also try to make sure to assist in any further cases as well so feel free to contact me via PM or just simply shout my name whenever you hit 5 scatters on DOA!
Norbert
(as it is is not bonus money you can use low-risk roulette etc)
Hope you get your money.
