Problem with verification (scatters)

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Nadixx

Nadixx

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i played on the site scatters.com 

and i won 10000 eu last week on the thursday, so i send my documents on that day. and i waited till sunday untill i got an email that im verified. 

But after those emails im not verified on the site itself, i sent multiple livechats and i got al different reactions. 

"youre verified, your withdrawal will be approved in a week"

"youre withdrawal will be approved in 48 hours"

"it takes time" 

and just now they said im not already verified on the site itself. and that i have to wait, because due to verification my withdrawal will not be processed. 

Anyone had this problem, or know what to do? 

 
Hey @Nadixx,

I'm not too familiar with the site itself, but I've had a look and it does appear to have an MGA licence, which is a good sign in terms of it being credible. It's also owned by Gammix Limited, which own a number of online casino brands under the same umbrella. I don't think you should have any issues getting your withdrawal, when they do eventually process your documents for verification.

I know, it sucks having to wait this long for your funds. Especially when they can take your money instantly, yet take weeks to pay it out. It also seems you're not being provided with the best customer service in the world if they're informing you at this stage you're actually not verified, when they have previously told you that you are.

I'd reach back out to live support, and ask them to clarify if they have received your documents, if they are suitable to be used for verification, and an estimation of the timeframe it will take for your account to be verified. Remember to always get a transcription of the live support chat via email in case you ever need to reference this in future. Once you are verified, repeat the process asking for confirmation of the withdrawal along with a timeframe for it to reach your payment method.

Lastly, if the funds are currently available in your account. Don't be temped to gamble them further whilst waiting for verification! Some casinos will use this as a tactic after you've won a large amount to try and get some or all of it back. Be patient, and take that 10K straight to cashout land!
Congratulations on the win by the way! That's a nice chunk of change. 🙂

Let us know how you get on! And if you have any further issues, someone will advise you on how to escalate a complaint and try to get things moving along.

 
The problem is every person i speak says something else.. 

now i got two emails about the same time. 

the first said that they are working on my withdrawal 

the other said that my case with my verfication was put forwarded

 
Nadixx said:
Nadixx said:
now they say i have to wait another 38 hours, but on the site it says im still not verified..
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the other said that my case with my verfication was put forwarded
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It just seems to me like some shabby customer service and they aren't communicating effectively.

As I stated, I think you should just get written confirmation that your verification process is underway and ask for a definitive timeframe for it to be done. Then go back after this timeframe, and process the withdrawal again. You should be fine. 😀

 
Nadixx said:
okay i will wait two days, that is what they said 
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Hi, did you get your money? I am in the same situation right now, have chatted with customer support and they say they should verify my account but as far as I remember my account is already verified, waiting for withdrawal of 4500 e!

Nadixx said:
okay i will wait two days, that is what they said 
Click to expand...
Hi, did you get your money? I am in the same situation right now, have chatted with customer support and they say they should verify my account but as far as I remember my account is already verified, waiting for withdrawal of 4500 e!

 
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