Please help ❤️ Mobilautomaten (Comeon owned) wont pay back wrongfully debited deposit :(

[Burgers Gaming Channel]

Hello everyone 

First of all I would like to know if any of you had any problems with Co-Gaming limited casinos? I was actually pretty pleased up until this..

So ill try to make this short. On the 15th of December 2020 I was trying to make a deposit to Mobilautomaten.com. I got an error about 3-4 times before i successfully made 1 deposit. When I checked my bank account later that day there was 2 transactions to this site.
 

I contacted customer service and they confirmed that I had some failed attempts and one that was done correctly. I told her about the “extra” transaction that didn’t go through to my casino account and she told me to wait up to 10 days, as the money will automatically be transferred back. Well it didn’t...

So I contacted customer support after 10 days. They asked me for my bank statement up until the day I contacted them and pictures of the transaction. Which is fair. But up until today, almost 2 moths later, they are still asking me for the same documents over and over. Every other day they ask med for new documents and back statements up until today. 
 

And today theY sent me a mail telling me that my deposits was settled correctly. And if I disagree I have to send another bank statement up until today.. with my IBAN and BIC number on it. But my Norwegian bank statement doesn’t usually have my IBAN and BIC number automatically written on it.. 

Dont really know what to do. It’s 3000 NOK so it’s a pretty sufficient amount of money..
 

At one point their “finance department” tried to claim a deposit from my bank account as a deposit to them when in fact it was a deposit to my Skrill account. So I had to contact skrill and make them confirm this deposit and send them that as well.

Feels like they are just stalling and doesn’t want to help at all when I’m absolutely certain that the wrongfully deposit was made to them. An accidents happen, no problem, as long as they stand for it and fix it afterwards...

Anyways hope you all are well  Would love some tips or tricks that any of you have. 

 

[weimaren87]

Hi, 

IBAN is stated in your Bank Statement, however.. Your bank`s swiftcode is not on it. You can usually find it on the bottom of the bank`s front page. Take a screenshot and send it with the statement. They can`t deny you the deposit/withdrawal. I think this is standard in whole EU & Schengen.  (Had a similar issue once) 

I have played at Mobilautomaten until two years ago. Their LS is clueless and sometimes rude. 

 

[Burgers Gaming Channel]

Hi, 

IBAN is stated in your Bank Statement, however.. Your bank`s swiftcode is not on it. You can usually find it on the bottom of the bank`s front page. Take a screenshot and send it with the statement. They can`t deny you the deposit/withdrawal. I think this is standard in whole EU & Schengen.  (Had a similar issue once) 

I have played at Mobilautomaten until two years ago. Their LS is clueless and sometimes rude. 

Hi

Thank you so much for taking the time reading and replying  I sent them my IBAN and swift. Now they are talking about a deposit a made earlier and how that one was successful. Which doesn't make any sense, All my deposits up until this one have been successful, so that's really irrelevant. Seems they are just trying to stall time and avoiding the case. 

 

[olempiaps]

I had the same issue recently on Leovegas. As i did my second transaction a error 404 occured as my wifi disconnected however i was charged but my deposit did not go through with Visa but the money still went from by bank account to the third party provider. 
 

I have provided them with bank accounts and referqnce ID, but we will never see that money again.