TheMarketMech
New member
The history on playojo (when you go to my account and click gaming history) is wrong. To start my story of misery... about a week ago I see the kicker. Most hands of blackjack played wins £150. No lie im on that table for over 12 straight hours, from between 11am -12pm all the way to midnight. I had it in the bag I thought. I didnt get anything... I contact playojo and they ask me for session ID, and point me towards my account section and to gaming history..... nothing is there. Im like wtf.... but I get told that the result isn't until the next day anyway, so I should wait. I next see a kicker a couple of days later for 5 wins in a row for £25. This was on the 15/2/2021, I wagered over £1800 that day, and I managed to get 5 wins in a row, not once but numerous times (im aware ill only get paid for the one). The day after on the 16/2/2021, I get 9 wins in a row (awesome). I recieve nothing. I contact support again, and again they ask for session ID, I go to game history and nothing is there for the 15/2/2021!!!! I was like wtf.... anywho I find my history another way. If you load up the playojo blackjack table, they have their own history on evolution gaming, and that's accurate. The day I was going for the £150 for most hands played, I wagered £4000! All that history is missing from playojo website, but its there on evolution (in all its glory). The 15th they day I didnt play a single hand, but infact I had wagered over £1800, probably more like 200 hands. Again on the 19/2/2021, the last time I played, they say I wagered £440 over 75 hands, I actually wagered £1392 over 261 hands. This isn't even a small discrepancy... its monumental! Over 60% of my hands are missing from the 19/2/2021. All my hands from the 15/2/2021. It took a very long time, to make the support crew listen to what I was saying, they just kept asking for session ID and saying they can't find my games. I kept telling them the history is wrong, its not all there, and we just went round and round in circles. Eventually I managed to get through to one of them, and they asked for pictures to be emailed. Which I did. I got no response. I then contacted support again, and they said the pictures don't show the date lol (see pictures). Im then asked to take videos. I take a video of it all, showing the discrepancies and my 5 wins in a row, all of it. Cant send it, it has to be 25mb or less to send via email. So shorten it to 14 second clips, and send via 22 emails, all titled and labeled in chronological order. I dont hear a reply. I contact them again, and I'm told they can't watch them, and if I can make them shorter.... omg. So again I shorted them to 7 second long clips, and hoorah they can view them. Im told that I will hear back from them soon. I go to load a game, im stressed and thought I'd give something a 100 spins. I get a pop up message, "you cannot play real money game, please contact support". Please god no, I've been chatting to support for hours and hours already, and its like trying to teach a turnip to speak to Latin. So again I contact them, and they say my account is restricted while they investigate the issue. Oh amazing job playojo (stands and claps), utterly astonishing. The day I was on the table for over 12 hours, I wagered over £4k (at £5 stakes!!!!) And they have no history at all of me playing that day. Incompetent isn't the word. I'll update as I get updated myself. Cheers everyone.
