PlatinCasino.co.uk

[mart m]

I signed up to this casino via CasinoGrounds.com

I’m waiting for a Blackjack hand to be settled.. I doubled a hand and it won… still in my transactions as pending
Has been 48 hours + now

Ive reached out to the chat but they kee just telling me to wait to hear from someone via email.

I’ve won a load of hands since and everything has been ok

Can anyone help here?

appreciate any help!


Screenshot of transaction attached

 

[mart m]

Can anyone help here? @Skylined87

thanks

 

[Andreas]

Can anyone help here? @Skylined87

thanks

Hi there,

Albeit extremely frustrating I think you will have to give it some more time. Instances like these usually involves the casino to get assistance from the provider of the game to clear/finish the game round - and theyre not always the quickest

i wouldn't worry though about getting your win but it does suck that it's the customers (us) who are the ones to suffer for a tech error with the provider/casino.

 

[mart m]

Hi there,

Albeit extremely frustrating I think you will have to give it some more time. Instances like these usually involves the casino to get assistance from the provider of the game to clear/finish the game round - and theyre not always the quickest

i wouldn't worry though about getting your win but it does suck that it's the customers (us) who are the ones to suffer for a tech error with the provider/casino.

Thanks for the response!

 

[mart m]

After it taking a week to get the blackjack hand settled, they are now requesting all the KYC documents. I’m fine with this but they keep rejecting everything I send it - see attached

Can you help here Kim? I signed up with your affiliation link! @LetsGiveItASpin - Casino Streamer

 

[joshnadin]

After it taking a week to get the blackjack hand settled, they are now requesting all the KYC documents. I’m fine with this but they keep rejecting everything I send it - see attached

Glad to hear they finally settled your blackjack bets! 

In regard to the KYC documents you've provided, it looks like they're giving you a clear indication as to why they can't be accepted and what you need to do moving forward to ensure the meet the requirements.

• For your credit/debit card, make sure that only the numbers that are specified are covered and that the reverse side of the card is signed.
  
• For your passport, it just looks like that you need to take a clearer picture.
  
• For your proof of address, you need to ensure that al 4 corners are visible and that the document is one of the ones listed as being suitable.
  

As a general rule of thumb for verification documents, make sure you get high quality photos with good, natural lighting that doesn't make the picture blurry and is taken on a dark background. Ensure that all 4 corners of the document are clearly visible in the photo(s). Ensure that anything like utility bills are dated recently, and clearly show your home address that you used when registering.

I'm sure of you ping them back over with a few adjustments, they'll sort it out for you.

 

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