NitroCasino - Help thread

Status
Not open for further replies.
NudgeShuffle said:
@Bob_NitroCasino To echo the comments from @tries - it's really not cool that any 'pay and play' casino does not offer instant withdrawals. I've played at a number of such casinos and your casino is the only time I have encountered any delay whatsoever.

I also don't like the fact that responsible gambling controls need to be searched for as opposed to being easily accessible. For example - from the 'my account' area the only option I see for responsible gambling is 'reality check' (does anyone actually use that?) where as to access deposit limits I am required to access the responsible gambling link in the footer of the page which links to an information page and from there I can then link to the limits page. I also see no option to time out or self exclude other than a generic customer service option. I would suggest that if you really are as committed to responsible gambling as your help file suggests then you should make that more prominent / easier for the customer.

For the above reasons - once my withdrawal is processed I will be closing my account.  I hate waiting for withdrawals and specifically give my custom to those casinos prepared to process withdrawals as fast as they process payments.  I also really don't like the lack of easily accessible responsible gambling features i.e. contact customer service to time out - that feels like behaviour from times gone past and inappropriate for 2020.

Aside from those issues - my overall experience was good. The games ran well with a big range of slots and providers to choose from.
Click to expand...


NudgeShuffle said:
I stand corrected on the time out stuff. It's there but you need to click ever so slightly obscure 'click here if you want to chill out a bit more link' at the bottom of the limits page.

I found that out after chatting with live support who gave me the direct link.

I should point out I do all playing via mobile. Perhaps desktop site is easier.

Live chat informed me withdrawal can take up to 72hrs.
Click to expand...


weimaren87 said:
I looked aswell for were to set a time out. You have to click responsible gaming on the bottom off the front page. After that you have to scroll down and look for a click here button. If you don't take your time to look properly you will miss it. 

I felt that live support need alot more training in dealing with customers. First ten times they didn't answered my questions at all. 

Luckly you have Bob from Nitro here to help you properly! 🙂 
Click to expand...
Hi @NudgeShuffle, 

Thank you for taking the time to leave your feedback regarding NitroCasino. First of all, we are sorry to hear that you are dissatisfied with some of the responsible gaming features on our site. We would like to assure you that we continuously strive to improve our website and services, and feedback like yours is definitely a great help. Therefore, we confirm that we have escalated your suggestions to the relevant department who are currently looking into the matter.

As of the waiting times for the transactions, A lot of new players have meant a lot of new winners and first withdrawals to process. We are however increasing our CS, Payments and Fraud departments quickly to relieve any such queues. 

We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us.

@weimaren87 Thank you for taking the time to both leave feedback regarding NitroCasino and for bringing useful information to this thread! Also for your kind words!

Thank you again to the Casino Grounds community for all the feedback. 

Please do not hesitate to reach out to me if further information regarding any matter is needed. 

Best Regards,

Bob

 
@Bob_NitroCasino Is het REP still here?

I really like the casino but I have to fully agree with this post, I have another pending withdrawal

NudgeShuffle said:
@Bob_NitroCasino To echo the comments from @tries - it's really not cool that any 'pay and play' casino does not offer instant withdrawals. I've played at a number of such casinos and your casino is the only time I have encountered any delay whatsoever.

I also don't like the fact that responsible gambling controls need to be searched for as opposed to being easily accessible. For example - from the 'my account' area the only option I see for responsible gambling is 'reality check' (does anyone actually use that?) where as to access deposit limits I am required to access the responsible gambling link in the footer of the page which links to an information page and from there I can then link to the limits page. I also see no option to time out or self exclude other than a generic customer service option. I would suggest that if you really are as committed to responsible gambling as your help file suggests then you should make that more prominent / easier for the customer.

For the above reasons - once my withdrawal is processed I will be closing my account.  I hate waiting for withdrawals and specifically give my custom to those casinos prepared to process withdrawals as fast as they process payments.  I also really don't like the lack of easily accessible responsible gambling features i.e. contact customer service to time out - that feels like behaviour from times gone past and inappropriate for 2020.

Aside from those issues - my overall experience was good. The games ran well with a big range of slots and providers to choose from.
Click to expand...

 
WORST CASINO EVER FOR VERIFICATION AND WITHDRAWALS. MY USERNAME IS JoshyBuoy. Please help and verify my fn account and process my withdrawal. It has been about a month!!!!

Bas210 said:
@Bob_NitroCasino Is het REP still here?

I really like the casino but I have to fully agree with this post, I have another pending withdrawal
Click to expand...
I ECHO THIS COMMENT 100%

Bob_NitroCasino said:
Hi @NudgeShuffle, 

Thank you for taking the time to leave your feedback regarding NitroCasino. First of all, we are sorry to hear that you are dissatisfied with some of the responsible gaming features on our site. We would like to assure you that we continuously strive to improve our website and services, and feedback like yours is definitely a great help. Therefore, we confirm that we have escalated your suggestions to the relevant department who are currently looking into the matter.

As of the waiting times for the transactions, A lot of new players have meant a lot of new winners and first withdrawals to process. We are however increasing our CS, Payments and Fraud departments quickly to relieve any such queues. 

We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us.

@weimaren87 Thank you for taking the time to both leave feedback regarding NitroCasino and for bringing useful information to this thread! Also for your kind words!

Thank you again to the Casino Grounds community for all the feedback. 

Please do not hesitate to reach out to me if further information regarding any matter is needed. 

Best Regards,

Bob
Click to expand...
BOB, Where are all these so called hired people?? Your processes are the worst I have dealt with in the gaming industry in 12 years. FIX YOUR PROBLEMS IMMEDIATELY! KIM STOP SUPPORTING THESE HORRIBLE COMPANIES. Thank you

 
Hello @joshybuoy,

Thanks for posting in NitroCasino's help thread and apologies for the experienced Inconveniences. 

I have raised your case to our Payments and Fraud manager. I have also seen your PM. As soon as I receive feedback from our Payments Department, I will inform you about the status of your case and a solution. 

We are in the process of increasing both our Customer Service and Payments and Fraud teams in order to be able to provide quicker times in all possible areas. 

Thank you for your patience this time and for reaching us through the Casino Grounds community. 

I will contact you shortly as a response to the PM to give you further information. 

Best Regards, 

Bob 

 
It seems to me that the (fast) withdraw stil is slow as F......

Made a withdraw on friday morning and still nothing?

Support tells me ,maybe monday,better fix this or your customers will run away.

The €3,- withdraw fee is a bummer btw.

 
puntzak said:
It seems to me that the (fast) withdraw stil is slow as F......

Made a withdraw on friday morning and still nothing?

Support tells me ,maybe monday,better fix this or your customers will run away.

The €3,- withdraw fee is a bummer btw.
Click to expand...
Hi @puntzak, 

Thank you for posting your experience in NitroCasino in the Casino Grounds community. Apologies for the inconveniences you have experienced. In order to take a look at the status of your case, I kindly ask you to reach me on a PM by providing the e-mail address you registered at NitroCasino. 

Thank you for your collaboration and Kind Regards, 

Bob

 
dejan sabli said:
@Bob_NitroCasino yeah end I'm born yesterday right,at least make another credible Reason,does not that seems strange just some hours after was restricted?  All people don't play at this casino,scam people working here
Click to expand...
You can't expect a casino to pay you back money you deposited and already played away, JUST because they restricted the country right after. If you have any money left on the account, then sure they will pay you that out, but when you already played the money away nothing what can be done there.

 
dejan sabli said:
@k_blackwood of course i pretend my deposits,if im restricted they should not accepted my deposits,end not saying me that just for coincidence a few hours later my country was restricted,im not born yestarday to belive those shit,just warnink others about those dishonest guys,end dont try to protect them only cause you are affilieted end take money from them ok?
Click to expand...
Country restrictions happens on a daily basis nothing new in the casino world. One day the country is available another day it can be restricted. Has many different reasons and has nothing to do with you as one person only. However, when you where able to play the money away, there is nothing a casino can do or should do unless, as I mentioned before, you would have still available balance left.

 
dejan sabli said:
Scam casino they only care to take your money, don't want to give my deposits back saying me that just for a coincidence my country was restricted just a few hours later i open the account with them end made 2 deposits,end since was allowed to play from my country on that time they don't wona give me back,but really can anyone belive this? Right after some hours of my deposits? Maybe have been restricted even before? But just saying that to not pay me,,also problems with deposits,very bad bad casino,STAY AWAY GUYS
Click to expand...
Giving you back your deposits and money you lost? In which dream world are you living?

 
dejan sabli said:
Here it comes another fake guy pretending he is fair,for sure they have to give my deposits back even if lost,when is county restricted they shouldn't accepted even my deposits
Click to expand...
Good luck, you need it, with trying to get your deposits back

 
When I first deposited here my account became fully verified(Trustly), withdrawn a few times all went good. Last night I made a somewhat big withdrawal(1k eur) and now it's not processed it's stuck on pending. Apparently my id is not verified, thats weird because I was fully verified through Trustly. I sent in my ID, but I wonder how long it's gonna take. It feels like stalling to me because withdrawals are supposed to be instant on this site.

 
I do like and play on Nitro.

1. 3 euro withdrawal is deep, but I kinda understand it. I do get money to my account under 24h usually, but let's take pixel.bet - free withdrawal and almost instant withdrawal. 3 euros should get you that.

2. 50x wager req is insane. It's 20x on regular given free spins but deposit bonus free spins is 50x and terms are worded bad and it seems all free spins should be 20x. Anyway if i win 10 euros from these spins requirement is impossible 500 euros. So in conclusion we need more incentive for deposit free spins than 50x req.

Overall i like and recommend Nitro. One of the few casinos where there have been no problems and helpful  customer support 

 
Hi everybody! Bob here from NitroCasino! ☺️

@mallerdtThank you for sharing your feedback regarding your experience at Nitro!

I have reached out to you to confirm your registered email address, to see why your withdrawal is pending. 🙂

We aim to process all withdrawals as soon as possible, but keep in mind that it can sometimes take up to 72 hours before it is fully processed. We are looking in to getting withdrawals fast and smooth as possible to get the player experience best possible!

@wertygo We have forwarded your feedback regarding the payment fees and wagering requirement to the relevant team. Thank you for taking your time to share this feedback with us! It is important to us, so that we can create the best casino possible to our players! 😉

 
I think you should definately add slot tournaments to your selection of games. Many casinos  have slot tournaments and they are fun and exciting.

 
hey. got error on deposit almost one month ago. every day getting same message what they waiting response from bank. the money was taken so it sould be at this casino but they still kidingkidding with me. Iam so pis... 🤬🤬🤬

 
h4nn1bal85 said:
hey. got error on deposit almost one month ago. every day getting same message what they waiting response from bank. the money was taken so it sould be at this casino but they still kidingkidding with me. Iam so pis... 🤬🤬🤬
Click to expand...
This is not ok. Has this been resolved? Could you pm user id or something..  

 
Status
Not open for further replies.
Back
Top