New Casino FrankFred - Feedback

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Congratulations to your win!

The 17th was a Friday, unfortunately few banks process transactions over the weekend, hence the processing of the transaction most likely started Monday. I have no details of your Withdrawal, but given KYC was sorted you should have the money on the account by latest Friday. If you're concerned, please contact Support who should be able to give you the latest news.

Ps. I also need to apologise and clarify: Skrill Rapid Transfer should land between 3-5 days (24-72h was another method, which we should get live soon, with which i mixed up..)

 
Still not received the money, customer service does not know what they are doing. Just different bullshit answers.

This is a problem whit Norwegian banks and i dont think it looks promising

 
This is so frustrating.

You are completely confused about the situation with Norwegian players, you lie as well.

Norwegian players; stay away from Frankfred and all other casinos until this is resolved!

 
Deposited 100 didint got bonus deposited one more time 100 still no bonus moved levels no free spins , when contacted bia chat i was told my country is not supported with bonus or shit like what :D  (Lithuania) so cant tell nothing about wins because it drained me so fast :D  oh and for my birthday i got free spins us present:D 

 
June 3

Casinofreak: What is the latest status with the payment provider now?

 Reuben: One moment please, I'll just check that for you! Reuben: Are you referring to the withdrawal made on the 17th of May?Casinofreak: yes Reuben: Okay, I'm happy to inform you that you will receive the funds by the end of this week as the technical issues that we were facing have now been resolved!Casinofreak: are you sure ? Reuben: Certain, regretfully it took a significant amount of time to resolve the issue, although the time was necessary to ensure a functional alternativeCasinofreak: good to hear, thank you Reuben: You're very welcome, I'm happy to be able to give the good news

One day Left Frankfred!

if i havent received the money during tomorrow ( june 7 )

i contact MGA and Media

You Promised

 
This just gets more and more comical

Casinofreak: now i see that other gaming companies have put the money back into Norwegians player account, what have you done?

Harvey: We really do understand your frustration regarding this ongoing situation, however, rest assured that we are on top of a solution and we can confirm that all the payments should be at to your bank account by the end of the week. 

Casinofreak: You said the same thing last week

Casinofreak can i speak to a norwegian ?

Harvey: Last week we informed you that the money will be there by the end of next week, now its a new week and we are therefor informing you that the transaction shall be at hand by the end of the week.

Casinofreak: No no no

Casinofreak: (3 JUNE ) Reuben: Okay, I'm happy to inform you that you will receive the funds by the end of THIS week as the technical issues that we were facing have now been resolved!

Harvey: However the money should arrive by the end of this week and we thank you for your patience in this situation. We understand that the unexpected wait can be frustration.

wondering if this will repeat next week? hahaha xD

 
Hello, i'm player from Lithuania, i love  to play on this site, but there is one major problem. I can't withdraw my money... I tried to make withdrawal with my mastercard it got approved by FRANKFRED team but my mastercard for some reason declined the withdrawal, and Trustly withdraw method doesn't work either, it just says "The bank account provided is not in a country where we can process payments." i'm selecting other EU countries because there is no selection for Lithuania(in trustly).  I have no idea what to do. Yesterday live chat said that they will fix trustly withdrawal in 24 hours but it's already past that and nothing is fixed. Today i contacted live chat and it didn't said anything about trustly they just said that u must withdraw with the same method that u deposited so i'm trying to contact my bank and i will see where that goes but if i will not be able to work it out with my bank basically i'm gonna be losing 1000EUR?

 
Lost around 300 euros and next day closed my account because of restricted country. Didnt even gave chance to get something back. Why did you guys even allow me to register on your site and make deposits?! Good think i didnt win big, would not get that. Avoid them!

 
Hello,

First of all. No one will lose any money. And it's not in our interest to play any "delaying" tactics either. The payments team processes the transactions as fast as possible, with the aim for the money to reach players as swiftly as possible. (We are currently processing 95%+ of transactions within 14h! The majority of withdrawals requested before 21.00 will be handled much, much faster).

Recently it's been a lot of hassle with Norwegian transactions, players have been waiting way longer than they should. But in the end, the money will reach the desired destination. It's a new market place and the different payments suppliers are working hard to carry out these transactions. Unfortunately there have been uncertainties and some processes/solutions did not end up working. 

@aryomi - I'd advise you to send an E-mail to [email protected]. The team will check with Payments what possibilities there are, and advise accordingly. If they yesterday advised that today something would be available, I'd suggest allowing the team a few business hours before losing hope :)

@nside25 - Please understand that we do not close any market "just for fun". We obviously do not want to lose any player, but in some instances we are forced to take actions on specific markets, based on the regulatory/political environment, to ensure the future success of F&F. If you want me to have a closer look, please PM your account details or the Country you are from. 

 
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