New Casino FrankFred - Feedback

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So far so good! :)  Deposited 2000 NOK, managed to work my way up to 30000 nok and wager done. Withdrew 20000NOK, and then continued to play Immortal Romance on 48nok bet. Went really well and then this hit ?

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well i closed my Account following reasons 

- getting Promised email 5 free spins on Login.  no spins where credited 

- Promised 25 spins on mirror mirror on my First deposited on Top of the 100 spins.  Never got them 

- i know my mistake did a deposit via paysafe had no Deposit Bonus Added anyway its 5 min programming Work to remove the options in Deposit when selecting a Bonus or a small Red warning my First Time that on psc the Bonus does not credited 

- 5% fee on psc 

- when discussed the issue i had i got a Read the Terms your fault buddy response and no Hey sorry you got no freespins Added and the bonus Thing here small gift 30 freespins Nope that keeps the Customer 

- felt kinda cold livechat like they dont want to chat with  you 

Pros 

- Good Deposit options 

- Good Collection of Games 

- i like the no Deposit 5 - 100 spins on signup 

- i like how the site is Build 

 
Having issues once again, now for a week and a half almost two weeks ( it will be on friday ) I've been waiting for a canceled withdrawal of 4K, your chat gives me the same answers and nothing really happens. Its been almost TWO weeks since the moneywithdrawal I cancelled has been refunded to my account, and I'm wondering whats going on. They tell me you are waiting on answers from Visa, from the relevant departments, bla bla bla and whatnot. This cant be for real and I feel treated super poorly by the livechat. Can you as a representative please look into my account? We're talking something that should of been in order the day or second day after.

 
Great casino. Quick and pro customer support. Deposited nok 3000 (Eur 300) without any bonuses, 15 min later I hit a 2665X win on Eastern Emeralds at at nok 60 (EUR 6) bet, getting personal record win of nok 159990 (EUR 15990). The next day I got a nok 45000 (Eur 4500) win on King Kong Cash. I love this Casino. Got all the best games :)

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Is bonus money through leveling added automatically and wager free? It appears I have gotten 2*50nok bonus money, but didn't notice it being added to account. I was playing, so it is possible it was added without me noticing (but I assume if it has wager, it would be optional to collect?), but considering the hassle with collecting free spins, I wasn't sure there were similar issues with collecting other prizes?

 
Meowcat90 said:
Is bonus money through leveling added automatically and wager free? It appears I have gotten 2*50nok bonus money, but didn't notice it being added to account. I was playing, so it is possible it was added without me noticing (but I assume if it has wager, it would be optional to collect?), but considering the hassle with collecting free spins, I wasn't sure there were similar issues with collecting other prizes?
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Well played Meowcat90!

Any Free Money bonus you unlock from the Loyalty program is as of now automatically credited. It's basically down to a limitation of the system and something we are looking to correct as soon as possible. Rest assured, as even though these bonus money come with a wager requirement as per your Loyalty Group, they do not block or lock any of your Real Money. 

 
Unfortunately it seems like this casino allows affiliates that isnt GDPR compliant. Beware!

I have an ongong thread about it here, check last post: (let us know if you have recieved SMS SPAM awell!)




 
Do not join any of these peoples stuff there casinos are investigateing them for allowing there mods to serious abuse and bully people they aint bothered about anything but greed and money they was told 6 times to tell there joeys to stop there abuse there reply were vip know one will do anything just shows you what money does to people ill do all i can to get rid of these kind of people know one should allow bullying simple...

 
Hi,

@pausefisk I've responded to you in your thread to keep this thread clean. Basically we've taken action on the partner in question and we appreciate you bringing this to our attention! 

@anthonyallanbirkitt I am sorry, but I do not really get what you're saying... If you'd like to elaborate further or PM me your details I can have a closer look.

Have a great week everyone!

 
@FrankFred Casino I quite like this new Casino, but i am missing a lot of slots and a few providers like Merkur. Will you add Merkur in the near future? Also you have Gamomat, but only a few slots, you have Novomatic but only three slots as far as i can see, will you be adding more slots from these providers? It would also be helpful if you could add so that you can list the slots after providers or if you could add so we can search after providers.

 
Yug0Slavish said:
@FrankFred Casino I quite like this new Casino, but i am missing a lot of slots and a few providers like Merkur. Will you add Merkur in the near future? Also you have Gamomat, but only a few slots, you have Novomatic but only three slots as far as i can see, will you be adding more slots from these providers? It would also be helpful if you could add so that you can list the slots after providers or if you could add so we can search after providers.
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Hi Yug0Slavish,

Thank you for your input!

I'll see what we can do for Merkur. We are always interested in great content! With regards to both Novomatic and Gamomat you are right. When launching these suppliers it was decided to focus on the best content, leaving out some of the older, less popular games. I'll see what I can do, but for sure all new titles will be released! On another great Supplier note, we'll soon get Amatic's games.

An improved Search is in the pipe-line for the future!

 
Fornjot1 said:
Great casino. Quick and pro customer support. Deposited nok 3000 (Eur 300) without any bonuses, 15 min later I hit a 2665X win on Eastern Emeralds at at nok 60 (EUR 6) bet, getting personal record win of nok 159990 (EUR 15990). The next day I got a nok 45000 (Eur 4500) win on King Kong Cash. I love this Casino. Got all the best games :)

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Nice wins!  How long did the withdrawal take? 

 
Anyone know anything about withdrawal times? 

They say up to 72h for approval.. Is it that or are they faster? 

 
Hi 

@ TimSchaeffer, one day it will be possible for sure! At this point in time I unfortunately cannot tell you when this great day will take place. As soon as I have more concrete information to share I'll revert back.

@ m3evil the 72h listed is worst case scenario. The average processing time is around 7h, and is quicker during the day and evening, where as it's a bit slower during nights. 

 
[SIZE=11pt]How[/SIZE][SIZE=11pt] long [/SIZE][SIZE=11pt]should[/SIZE][SIZE=11pt] it [/SIZE][SIZE=11pt]take[/SIZE][SIZE=11pt] to [/SIZE][SIZE=11pt]receive[/SIZE][SIZE=11pt] the gift for [/SIZE][SIZE=11pt]dinging[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]gold[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]Lvl[/SIZE][SIZE=11pt]?[/SIZE][SIZE=11pt] [/SIZE]
[SIZE=11pt] [/SIZE][SIZE=11pt] [/SIZE]
[SIZE=11pt]Been[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]waiting[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]around[/SIZE][SIZE=11pt] a [/SIZE][SIZE=11pt]month[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]but[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]maybe[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]that's[/SIZE][SIZE=11pt] normal :) [/SIZE][SIZE=11pt] [/SIZE]
 
WarKittehn said:
[SIZE=11pt]How[/SIZE][SIZE=11pt] long [/SIZE][SIZE=11pt]should[/SIZE][SIZE=11pt] it [/SIZE][SIZE=11pt]take[/SIZE][SIZE=11pt] to [/SIZE][SIZE=11pt]receive[/SIZE][SIZE=11pt] the gift for [/SIZE][SIZE=11pt]dinging[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]gold[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]Lvl[/SIZE][SIZE=11pt]?[/SIZE][SIZE=11pt] [/SIZE]
[SIZE=11pt] [/SIZE][SIZE=11pt] [/SIZE]
[SIZE=11pt]Been[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]waiting[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]around[/SIZE][SIZE=11pt] a [/SIZE][SIZE=11pt]month[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]but[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]maybe[/SIZE][SIZE=11pt] [/SIZE][SIZE=11pt]that's[/SIZE][SIZE=11pt] normal :) [/SIZE][SIZE=11pt] [/SIZE]
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Hi,

First of all I apologise for the late response, but due to family reasons I had to be out of office last week.

Unfortunately we ran into some production issues, causing a delay, which has now been fixed and the deliveries are on their way! If you've not already received them, you should get your welcome gift this week. If it has not arrived by Friday, please PM me and I'll have a closer look. Well done on reaching Gold! 

 
FrankFred Casino said:
Hi,

First of all I apologise for the late response, but due to family reasons I had to be out of office last week.

Unfortunately we ran into some production issues, causing a delay, which has now been fixed and the deliveries are on their way! If you've not already received them, you should get your welcome gift this week. If it has not arrived by Friday, please PM me and I'll have a closer look. Well done on reaching Gold! 
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What about novomatics on frankfred? If im rember right there was some games lika Lady Lucky charm or am wrong?   

brgds /N 

 
Nippe said:
What about novomatics on frankfred? If im rember right there was some games lika Lady Lucky charm or am wrong?   

brgds /N 
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Hi Nippe,

You remember correct. Our portfolio of games should include Novomatic and games such ass Lucky Ladys Charm Deluxe, Book of Ra Deluxe, Dolphins Pearl and so on. Unfortunately these games are currently not live on site. It's basically down to a configuration issue and we're chasing the supplier to fix it so we can release the full game portfolio. As of today I unfortunately do not have an ETA, but as soon as it's fixed, the games will be back Live on site!

 
Really poor support.

I have registered and tried to deposit via my VISA Card - Transaction failed around 10 times.

When i contacted them via chat, 1st they said that it is because of my card provider - No problems with my card provider through. I could made online payments, deposits etc.

After 2nd chat, they said that I need to send documents, and then their payment team will approve my deposits via the card. I did it, however they couldn't accept an English document with my bank statement - I never received  the reason why it is rejected.

3 weeks later (Yesterday), I tried to deposit again - Transaction failed.

Contacted them 3rd time - Again my Card provider is the problem.

Actually with my GF's account (We tried with her card - Different Card Provider - We couldn't deposit again) they are saying the same thing over and over again - It is not from our side, it is from your card provider.

Sadly that they can not make to get bonuses via another payment methods (Neteller, Skrill).

I like the site how it is made, and the games that they have.

I  will find another casino.

 
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