New Casino FrankFred - Feedback

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ProBlackbird said:
Promotions and level up system is quite nice you get some bonus and free spins, only lacking is slot games, oh right loyal program is nice too. But I suggest your guys support E wallets for extra bonus and stuffs.

Try to make them available, since most of people are using E wallet gambling money on Casino.
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Good feedback Pro! Do let FrankFred know what games you are missing, they might be able to add them :)

 
FrankFred Casino said:
Thank you all so much for your time and feedback during Kims first session at Frank & Fred tonight! 

Noted: Norwegian deposit methods, Norwegian welcome bonuses, Live-chat open hours and a bit of other stuff. 

Now, good luck or good night to you guys :)
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UPDATE FROM YESTERDAYS STREAM

- Bonuses for Norwegian payment methods are updated and E-wallets (Skrill) and Paysafe cards now makes you eligible for the deposit bonuses. (Neteller is on the way).
- Norwegian players who deposited yesterday will receive 10 Super Spins as a compensation for the trouble they experienced, their time and feedback back to us.
- These Norwegian players will also be able to claim the 1/2/3 welcome bonus today.
- To players who registered but did not make a deposit we will send a text about the new updates. 

Thank you all once again for your time and feedback, we very much appreciate it!

 
benikak said:
Stay away from this casino. Atleast if youre norwegian. The deposit methods we are allowed dosent support bonus!
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It is VERY common to not get a deposit bonus using Skrill or other e-wallets. Probably 10-20% of the casinos i've tried allowed it.

 
Great casino  but when i deposited for the first time i did not get the 100% bonus upp till 1000kr so i went to livechat and asked if they could fix the bonus but they said that they would send me to another Department that knows more about bonuses but the bonus Department never contacted me so i ended Up gambling the money i deposited and after that deposited again and took the other bonus and after i Lost that i went back to the livechat and asked again for the first deposited bonus that i should of had in my account and they told me that that i cant get the bonus because i took another bonus and why is that i ask?                                                                                                                                                                                                                                                                                        BTW deposited with trustly

 
@FrankFred Casino Why is it that VISA/Mastercard isn't an deposit option for Norwegian players? I dont have Skrill and i really dont want the hassle with making a Skrill account. For me Neteller, Visa and Mastercard are the only options i feel comfortable using. 

Will the site offer visa/mc deposit options in the future? I really want to try the casino with the welcome pack.

 
coolamannen987 said:
Great casino  but when i deposited for the first time i did not get the 100% bonus upp till 1000kr so i went to livechat and asked if they could fix the bonus but they said that they would send me to another Department that knows more about bonuses but the bonus Department never contacted me so i ended Up gambling the money i deposited and after that deposited again and took the other bonus and after i Lost that i went back to the livechat and asked again for the first deposited bonus that i should of had in my account and they told me that that i cant get the bonus because i took another bonus and why is that i ask?                                                                                                                                                                                                                                                                                        BTW deposited with trustly
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@FrankFred Casino

 
skrefs said:
@FrankFred Casino Why is it that VISA/Mastercard isn't an deposit option for Norwegian players? I dont have Skrill and i really dont want the hassle with making a Skrill account. For me Neteller, Visa and Mastercard are the only options i feel comfortable using. 

 Will the site offer visa/mc deposit options in the future? I really want to try the casino with the welcome pack.
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Neteller is on the way and cards are currently blocked unfortunately

 
Halllååååå!! Got scammed by frankfred today. They sent an sms to me(im norwegian) saying we could now deposit via skrill and still get the deposit bonuses. I deposited 75 euro and received 25 euros in bonus after having to spend hours with their customer support. They now claim its a 33% bonus since the bonus limit is 25 euros. It wasnt stated in the sms that it was 25 euro limit on the bonus. In addition to that I had to pay a 5% (!!) fee on the skrill deposit. I havent used anything on the deposit.

As a seasoned casino player I can safely say that this smells really bad.

As a warning to other norwewgian players out there: DO NOT use skrill if u want to deposit anything on this site.

 
stalex107 said:
Halllååååå!! Got scammed by frankfred today. They sent an sms to me(im norwegian) saying we could now deposit via skrill and still get the deposit bonuses. I deposited 75 euro and received 25 euros in bonus after having to spend hours with their customer support. They now claim its a 33% bonus since the bonus limit is 25 euros. It wasnt stated in the sms that it was 25 euro limit on the bonus. In addition to that I had to pay a 5% (!!) fee on the skrill deposit. I havent used anything on the deposit.

As a seasoned casino player I can safely say that this smells really bad.

As a warning to other norwewgian players out there: DO NOT use skrill if u want to deposit anything on this site.
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All players who received the sms got a 100% bonus. (please pm email so that we can check your history)
The 5% fees for ewallets & paysafe are clearly displayed.

 
FrankFred Casino said:
All players who received the sms got a 100% bonus. (please pm email so that we can check your history)
The 5% fees for ewallets & paysafe are clearly displayed.
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well I deposited 75 euro and got a total of 100 euro without having played a spin on your site. so no, not everyone got 100% bonus.

 
hi, signed up yesterday great site love it can play here in ireland, just need help in geting my second deposit bonus as when i try to deposit i have no bonus deposit there plus in my notifications nothing there too sombody help please as live chat didnt know why either.

 
Where is the FAQ on the site, it's refered to in the Terms & Conditions but I can't find it  :dansgame:

 
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@FrankFred Casino

Have played the first Deposit bonus and i think its way to hard to get to the bonus page on a mobile device.

And i think i might have bugged the lvl bonus by playing them in the wrong order cant play the lvl2 and lvl 3 bonus but i could play lvl 5 and 4.  :/

 
jamesroe1981 said:
hi, signed up yesterday great site love it can play here in ireland, just need help in geting my second deposit bonus as when i try to deposit i have no bonus deposit there plus in my notifications nothing there too sombody help please as live chat didnt know why either.
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Please pm your email and we will have a look

budskap said:
Where is the FAQ on the site, it's refered to in the Terms & Conditions but I can't find it  :dansgame:
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Frank Fred FAQ Screen shot 

 
@FrankFred Casino you should fix your MGA license link, now i get " HTTP Error 404. The requested resource is not found. ", and the Curacao "wanna-be" license is responsing with " Operating status: INVALID ".

FYI only

 
@FrankFred Casino

One more thing could you make the support chat "pop out" so when you refresh the site to see that your question has been resolved you wont be kicked out from the chat,,,, feelt like a**hole for disapering from the chat without saying thx and it works now. 

 
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