Mr James casino attitude to self exclusion

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Phil8888

New member
Here is my chat with Mr James casino (of Alpha interactive solutions) live chat request for self exclusion. 

Start Time: 02/29/2020 02:43:42
End Time: 02/29/2020 02:54:13
Operators: Julien
Transcripts:
Operator Julien has joined the chat.
[02:44:06] Visitor: Can you please exclude me from here permanently and all other alpha
interactive sites? 
[02:45:10] Julien: Hello , welcome to Mr James casino :)
[02:47:03] Visitor: Can you please exclude me from here permanently and all other alpha
interactive sites?
[02:48:42] Visitor: So... 
[02:49:12] Julien: send an email to support@mrjamescasino.com thanks
[02:49:41] Visitor: You can do it from here. All the others have with this chat software. 
[02:50:21] Julien: i cant do this by myself
[02:50:29] Julien: send an email first please
[02:51:30] Visitor: Yes you can. It says so in your terms and conditions under responsible
gambling. To denie my request is to breach your own terms. 
[02:52:19] Visitor: Get it done or the email I send will be to the revelant license authority. 
[02:52:36] Julien: moment please
[02:53:17] Julien: its closed now
[02:54:00] Visitor: Abominable practice. 
Operator Julien has left the chat.
The chat is ended. (02:54:14)

On further research my experience with them isn't unique? How are they allowed to continue to operate? 

 
Yep there’s definitely an attitude in this exchange, not sure it’s from the Mr James agent though.

 
Last edited by a moderator:
So instead I should have emailed the address he gave me and waited however many days for a reply? As opposed to he/she/they just clicking whatever they have to actioning my request almost instantly? 

 
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