Lil Devil broke my hearts

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pausefisk

pausefisk

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While playing Lil Devil on Casumo today, all my collected hearts was suddenly gone in an eye of a blink...

Here is a video about it:

https://streamable.com/knk9v

All collected hearts on all other betsizes is gone aswell. I lost over 150 hearts collected. I tried another browser, hard refresh, log out/in etc, but no help. I started to play at a betsize i knew i had 38 hearts collected, and i collected 2 more, but no bonus was triggered, so it's not a visual bug.

I'm heartbroken @Big Time Gaming official

I've noticed Casumo about it and they would look into it.

I wonder if this happened to anyone else? Glitch on casumo or BUG in the slot?

 
Exactly the same happened to me, apparently you're not supposed to play the same game on multiple instances on different sites but when it comes to collect games I feel that's the most enjoyable way of playing them.

 
LetsGiveItASpin said:
Exactly the same happened to me, apparently you're not supposed to play the same game on multiple instances on different sites but when it comes to collect games I feel that's the most enjoyable way of playing them.
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Do you mean same site, or different sites? I dont see how different sites matters as you have your own unique player ID on each casino.

If the casino allows you to play same slot on multiple instances, they have to make sure it works aswell, or else they need to block that feature. I understand things can go wrong, but there can only be placed one bet at a time, even though the return is delayed at each instances. But, how this can affect collected features, i'm not sure. When you play slots with collecting features, you put your RTP into the slot, and when the slot erase it, it's kind of the same as stealing from your balance. 

It's the same with extra chilli, white rabit, vikings go bererk etc, you invest in the slot each time you spin, in hope to get something back later. It would be the same if you had a few cents left on extra chilli to trigger the bonus, and suddenly it was reset back to 1000€. How funny would that be. So yeah, i want my hearts back!

 
pausefisk said:
Do you mean same site, or different sites? I dont see how different sites matters as you have your own unique player ID on each casino.

If the casino allows you to play same slot on multiple instances, they have to make sure it works aswell, or else they need to block that feature. I understand things can go wrong, but there can only be placed one bet at a time, even though the return is delayed at each instances. But, how this can affect collected features, i'm not sure. When you play slots with collecting features, you put your RTP into the slot, and when the slot erase it, it's kind of the same as stealing from your balance. 

It's the same with extra chilli, white rabit, vikings go bererk etc, you invest in the slot each time you spin, in hope to get something back later. It would be the same if you had a few cents left on extra chilli to trigger the bonus, and suddenly it was reset back to 1000€. How funny would that be. So yeah, i want my hearts back!
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On the same site for me as well and I agree that if it's possible to do it should work. I really hope they solve this issue.

 
I know it is an old post but EXACTLY the same thing happened to me on Sky Vegas, I collected all hearts then the game froze, I waited ages and reloaded page and no feature and no hearts! I contacted live chat on Sky and they accused me of lying saying it is not possible as it would have happened to other players, now this post proves the scam! Unfortunately no recording :(

 
FYI the casino managed to fix my case, probably with some help from BTG. We have seen several cases of this. Its fixable, but i think i would be helpless without my vidoe and image documentation.

 
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pausefisk said:
FYI the casino managed to fix my case, probably with some help from BTG. We have seen several cases of this. Its fixable, but i think i would be helpless without my vidoe and image documentation.
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It happened to me on LeoVegas some months ago. I didn’t have any screenshot or video material and they still managed to give back my hearts but they told me to stop playing the same game on more than one browser tab.

 
I had hearts built up on multiple stakes a few money back and then BTG got pulled from Canada 🇨🇦 I blame Justin for it. He’s a wanker.

 
I just lost £150 trying to get a £0.20 heart stopper. Not a single bonus and only got half the hearts.

I don’t even care if they steal my hearts anymore lol.

 
dirtystack said:
I just lost £150 trying to get a £0.20 heart stopper. Not a single bonus and only got half the hearts.

I don’t even care if they steal my hearts anymore lol.
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same for me. tried this slot again and again, basically this slot is doa2 with lower bonus frequency

 
Was trying to build up the heart stopper bonus on different stakes at pokerstars casino , had collected over 100 hearts . Now the game has gone and they say the game is under maintenance . Help what can I do ? 

 
James Macabre said:
Was trying to build up the heart stopper bonus on different stakes at pokerstars casino , had collected over 100 hearts . Now the game has gone and they say the game is under maintenance . Help what can I do ? 
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Presumably nothing, until the maintenance is complete, and hope they are still there once it is.

 
I think there should be clear processes in place when slots like this get pulled from sites/regions etc without warning and people lose the equity in their stored bonus progress. The same with large jackpot games(unique to that slot) where the game is pulled before the jackpot is won, the provider is pocketing huge money when it happens with no partial refund to the playerbase who contributed.

 
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