LeoVegas

[MLG_1988]

Good afternoon all,

I wasn’t sure where to put this really. I wouldn’t necessarily call this a complaint I’m more bemused basically.

I have been an active player on LeoVegas for I would say around a year and am now at level 36 VIP. Now I don’t particularly understand what I get for being this level and don’t particularly know if this is reasonably high or not!?

When I first signed up to LeoVegas I didn’t know about affiliation so my account isn’t tagged to a streamer but I was getting bonus offers I would say on average twice a week. I thought this was an extremely good site and used to deposit and play at all times when these offers came through. I then decided to take a break and self exclude myself for around a month or so with live chat. When my account got reopened I ask live chat if I was set up for receiving deposit/bonus offers which the reply was yes.

The last deposit/bonus offer I have received from LeoVegas was at the end of October last year. I have the email to prove it! Does this sound correct? Since then I have deposited quite substantially and have never received a thing. Not even a free spin!!

When I go and ask live chat all they say is sorry we can’t offer you anything at this time but make sure to go to the promotions page and look out for offers.

Now what I really can’t understand is a friend of mine who I recommended to use LeoVegas has deposited small amounts and is no more than level 10 VIP and he receives offers all the time by email and text.

Why is it that me being level 36 and depositing more than a £100+ a time never get any sort of loyalty whatsoever?

Anybody got any ideas?

Its such a shame because I often play at LeoVegas on my phone and the app is brilliant and the range of games is the same. But I really feel I should stop playing here if no loyalty comes forward! 

Do people think I am overreacting here?

Many thanks in advance 

MLG_1988

 

[cabzla]

casumo and leovegas See known dir thier Lack of Loyalty. my statistics in casumo is lvl 120 deposited around 7k not 1 withdraw.  when i ask for Bonus i once got 20 eurp and few times like 10 bod spins not more. 

I switched casinos i went to dunder i get reqular few dep Bonus A week.  i also went few times to chat on Christmas i got 100 Euro bet Year 75. and than few times 50 and 100 in the last months with a 25x wager. i am Not that super highroller and pump several Grand a month in a Casino. i can only give kudos to dunder they threat Yup Good payouts See fast too. there are enough casinos to choose 

 

[m3evil]

Good afternoon all,

I wasn’t sure where to put this really. I wouldn’t necessarily call this a complaint I’m more bemused basically.

I have been an active player on LeoVegas for I would say around a year and am now at level 36 VIP. Now I don’t particularly understand what I get for being this level and don’t particularly know if this is reasonably high or not!?

When I first signed up to LeoVegas I didn’t know about affiliation so my account isn’t tagged to a streamer but I was getting bonus offers I would say on average twice a week. I thought this was an extremely good site and used to deposit and play at all times when these offers came through. I then decided to take a break and self exclude myself for around a month or so with live chat. When my account got reopened I ask live chat if I was set up for receiving deposit/bonus offers which the reply was yes.

The last deposit/bonus offer I have received from LeoVegas was at the end of October last year. I have the email to prove it! Does this sound correct? Since then I have deposited quite substantially and have never received a thing. Not even a free spin!!

When I go and ask live chat all they say is sorry we can’t offer you anything at this time but make sure to go to the promotions page and look out for offers.

Now what I really can’t understand is a friend of mine who I recommended to use LeoVegas has deposited small amounts and is no more than level 10 VIP and he receives offers all the time by email and text.

Why is it that me being level 36 and depositing more than a £100+ a time never get any sort of loyalty whatsoever?

Anybody got any ideas?

Its such a shame because I often play at LeoVegas on my phone and the app is brilliant and the range of games is the same. But I really feel I should stop playing here if no loyalty comes forward! 

Do people think I am overreacting here?

Many thanks in advance 

MLG_1988

Sounds about right... Or should I say wrong... 

I'm at level 32 or something... In the beginning I got quite a lot of bonuses and perks. (not linked to an affiliate) 

After a self exclusion period.. I logged on and put an deposit limit on... After that  my bonuses and perks have almost dropped down to non exsisting...  

I've also got the same thought as you.. Stop playing on that casino if the perks don't start to drop in again... 

 

[MLG_1988]

Sounds about right... Or should I say wrong... 

I'm at level 32 or something... In the beginning I got quite a lot of bonuses and perks. (not linked to an affiliate) 

After a self exclusion period.. I logged on and put an deposit limit on... After that  my bonuses and perks have almost dropped down to non exsisting...  

I've also got the same thought as you.. Stop playing on that casino if the perks don't start to drop in again... 

Hmm..... that’s quite interesting to know that you too self excluded for a period of time and come back and then nothing! 

Oh well suppose we’re have to see if anybody that either representes LeoVegas or knows more about our issue comments 

 

[Slotplayer]

Leovegas is not very known for being loyalty friendly to their customers. They ARE an excellent casino in terms of games offerings, super fast withdrawals etc. but if you're after bonuses, compensation etc. you're better off looking elsewhere in my opinion.

 

[Nicola]

One of the reasons why I've never joined LeoVegas or recommend them is the lack of promotions on offer. As slotplayer says above, look elsewhere if you want cashback/promotions.

EnergyCasino for example offer a 50% bonus every week and once you get 1000 loyality points, you can claim a 100% bonus monthly up to £/€200 using coupon codes. Great for Novos etc.

 

[TimSchaeffer]

hey there just responsing to this topic with a casino i know that has a good bonus:

guts casino

played there for a long time, every monday they have a 50% deposit bonus and every thursday when you deposit you get free spins for the weekend (for instance; deposit 30 get 10 free spins on friday, saturday and sunday)

maybe try that if you look for bonuses

 

[BoracicLint]

hey there just responsing to this topic with a casino i know that has a good bonus:

guts casino

played there for a long time, every monday they have a 50% deposit bonus and every thursday when you deposit you get free spins for the weekend (for instance; deposit 30 get 10 free spins on friday, saturday and sunday)

maybe try that if you look for bonuses

Used to be 40% on a Monday but has been withdrawn for UK customers now.

 

[MLG_1988]

Hi all,

Thank you for the replies it looks as though I should just move on.  I do play at other casinos but they aren't as mobile friendly as LeoVegas. 

Time to give LeoVegas the boot and delete my account.  Apparently I cannot do this for good its for a maximum of 5 years!?

One of the reasons why I've never joined LeoVegas or recommend them is the lack of promotions on offer. As slotplayer says above, look elsewhere if you want cashback/promotions.

EnergyCasino for example offer a 50% bonus every week and once you get 1000 loyality points, you can claim a 100% bonus monthly up to £/€200 using coupon codes. Great for Novos etc.

Hi Nicola,

Thank you for your reply.  Do you know if these offers are available for UK players? 

Many thanks in advance

 

[Nicola]

Hi all,

Thank you for the replies it looks as though I should just move on.  I do play at other casinos but they aren't as mobile friendly as LeoVegas. 

Time to give LeoVegas the boot and delete my account.  Apparently I cannot do this for good its for a maximum of 5 years!?

Hi Nicola,

Thank you for your reply.  Do you know if these offers are available for UK players? 

Many thanks in advance

Yep, UK players no issues.

You can also get a 2018 calendar with loyality points and receive £50 no deposit bonus each month or £200 bonus money other months. You just need to put the coupon code from the calendar in the promo code box.

 

[SuperSmask]

Hmm its too bad @MLG_1988 im actually only level 15 or 16, but I get promos every week. Freespins mostly (50% bonus amount worth). I also recently had a 100% bonus. Have not won anything in a while, but really think Leo is one of the best out there. But I understand you wanna move on, if you don't get any promos.

 

[kretz1]

Like Slotplayer and Nicola said. Thats just how Leovegas is.

For me Videoslots is by far the best casino out there. Wagerfree cashback every week no matter if you win or lose. Weekly casino races (also wagerfree) and what I really love about them is the Free rolls, you will get Free spins which has no wager or max cashout. If you place high in the games.

 

[budskap]

For me Videoslots is by far the best casino out there. Wagerfree cashback every week no matter if you win or lose. Weekly casino races (also wagerfree) and what I really love about them is the Free rolls, you will get Free spins which has no wager or max cashout. If you place high in the games.

Videoslots is in a class of its own for sure. Not many bonus offers but everything else really is way ahead of any other casino at this time.

 

[Tombha]

Good afternoon all,

I wasn’t sure where to put this really. I wouldn’t necessarily call this a complaint I’m more bemused basically.

I have been an active player on LeoVegas for I would say around a year and am now at level 36 VIP. Now I don’t particularly understand what I get for being this level and don’t particularly know if this is reasonably high or not!?

When I first signed up to LeoVegas I didn’t know about affiliation so my account isn’t tagged to a streamer but I was getting bonus offers I would say on average twice a week. I thought this was an extremely good site and used to deposit and play at all times when these offers came through. I then decided to take a break and self exclude myself for around a month or so with live chat. When my account got reopened I ask live chat if I was set up for receiving deposit/bonus offers which the reply was yes.

The last deposit/bonus offer I have received from LeoVegas was at the end of October last year. I have the email to prove it! Does this sound correct? Since then I have deposited quite substantially and have never received a thing. Not even a free spin!!

When I go and ask live chat all they say is sorry we can’t offer you anything at this time but make sure to go to the promotions page and look out for offers.

Now what I really can’t understand is a friend of mine who I recommended to use LeoVegas has deposited small amounts and is no more than level 10 VIP and he receives offers all the time by email and text.

Why is it that me being level 36 and depositing more than a £100+ a time never get any sort of loyalty whatsoever?

Anybody got any ideas?

Its such a shame because I often play at LeoVegas on my phone and the app is brilliant and the range of games is the same. But I really feel I should stop playing here if no loyalty comes forward! 

Do people think I am overreacting here?

Many thanks in advance 

MLG_1988

go into your profile and make sure the email and sms are turned on... they turn it off when you take a break..